Announcement

Collapse
No announcement yet.

PayPal orders going into Pending PSP (again)

Collapse
X
  • Filter
  • Time
  • Show
Clear All
new posts

  • PayPal orders going into Pending PSP (again)

    All my PayPal orders today have gone into Pending PSP

    Anyone else suffered from this?
    Elysium:Online - Official Accredited SellerDeck Partner
    SellerDeck Design, Build, Hosting & Promotion
    Based in rural Northants

  • #2
    And still happening today.....
    Elysium:Online - Official Accredited SellerDeck Partner
    SellerDeck Design, Build, Hosting & Promotion
    Based in rural Northants

    Comment


    • #3
      I didn't have many paypal orders yesterday but there were no problems. Came through fine.
      -----------------------------------------

      First Tackle - Fly Fishing and Game Angling

      -----------------------------------------

      Comment


      • #4
        I've had no reports of any problems on my end (we're using Paypal Express)

        Comment


        • #5
          And now a client is reporting it happening
          Elysium:Online - Official Accredited SellerDeck Partner
          SellerDeck Design, Build, Hosting & Promotion
          Based in rural Northants

          Comment


          • #6
            Hi Andrew. I'm probably telling you what you already know - but this generally happens when something prevents Sellerdeck Desktop from receiving the callback from PayPal with the payment authorisation. I'm not an expert on that area, but AIUI it could be a network interruption, firewall issue or any one of a number of things. You can check in your PayPal account whether they payment was received, and if necessary add a payment record manually in the Order dialog.

            When you say 'again' - did you find out what caused it last time?

            You could contact support if the problem persists, but it can be quite hard to diagnose this kind of issue from our side. I'd check whether you, your ISP or your web host (if other than Sellerdeck) have done anything that could block the callbacks.
            Bruce Townsend
            Ecommerce Product Manager
            Sellerdeck Ecommerce Solutions

            Comment

            Working...
            X