cgi / fastcgi has stopped working

[Buzby]

Keep getting the error cgi / fastcgi has stopped working about every 10 seconds making it very difficult to use Sellerdeck.

Any idea what I need to change, or download to rectify?

[Mike Hughes]

I had the same thing a week or so ago. i Think it went away after a restart or maybe a windows update. I haven't had it since.

I don't think it's a Sellerdeck problem as it was also happening with outlook. (edit: Ignore my Outlook comment , having had this a few times now I can confirm it's only happening with Sellerdeck)

[Mike Hughes]

Having said that, after a windows update today it's back again. I'm keeping my fingers crossed that it disappears just as quickly again.

[Buzby]

I’m fully updated but still have the issue. It is only with Sellerdeck though, no other software has the issue.

Fingers crossed a future update resolves it.

[Mike Hughes]

So yesterday it only seemed to be Sellerdeck that was doing it so it's possible I imagined the bit about Outlook.

Oddly (again) everything seems to be back to normal today. I've been running Sellerdeck for over half an hour without any of the 'cgi / fast cgi has stopped working' notices (and when it was a problem I'd typically get 3-4 of the messages before Sellerdeck was fully loaded).

[tobyharris]

Hi, I'm having the same problem on a Windows 10 machine which is fully updated and running sellerdeck version 18.1.2 VIWC. Has anyone found a solution to this problem?


This is the event log for the error

Faulting application name: php-cgi.exe, version: 5.6.10.0, time stamp: 0x5578c1a4
Faulting module name: mso20win32client.dll, version: 0.0.0.0, time stamp: 0x61f92d16
Exception code: 0xc0000005
Fault offset: 0x00018599
Faulting process ID: 0x1158
Faulting application start time: 0x01d81f47f8126a8c
Faulting application path: C:\Program Files (x86)\Sellerdeck\Sellerdeck v18\Extensions\SDE\interpreters\php\php-cgi.exe
Faulting module path: C:\Program Files (x86)\Common Files\Microsoft Shared\Office16\mso20win32client.dll
Report ID: 150510a6-ee61-49d3-9a5e-99a8ea1c4651
Faulting package full name:
Faulting package-relative application ID:

[Buzby]

My Sellerdeck is unusable as the popup is constant. Luckily this is only a development laptop so not the main PC.

This is only happening with Sellerdeck and no other software.

[Mike Hughes]

So.......

A new windows update today and once again I get the regular 'cgi / fastcgi has stopped working' message.

It is definitely Sellerdeck related as it's one of their applications (thanks Toby)

Faulting application path: C:\Program Files (x86)\Sellerdeck\Sellerdeck v18\Extensions\SDE\interpreters\php\php-cgi.exe

Oddly, three restarts didn't fix it, but 'shut down' and turning the PC on again did (and always has for me).

Oddly too, even with the messages gone I don't see the application running in Task Manager, so the problem might not be with the application itself but possibly Sellerdeck calling it in error?

And possibly too, as it's located in the 'Extensions' path it might be related to one of the Selerdeck extensions. So if this is a problem for anyone it might be worth disabling any extensions you are running to see if that cures it.

Mike

[Mike Hughes]

And possibly too, as it's located in the 'Extensions' path it might be related to one of the Selerdeck extensions. So if this is a problem for anyone it might be worth disabling any extensions you are running to see if that cures it.

Although having said this I'm not sure I can how to remove or disable an extension...

Mike

[miketait]

We are having same problem - Sellerdeck version 18.1.2 VIWC. First appeared around 30th January - nothing in Update History around this time..

Have investigated on 5 PC's - message produced on 4 of them BUT not the only one that does not have Office 365 installed

Mike H. looks to be on right track - the error appears in Event Viewer at start of Sellerdeck only once the "Initialising Extensions" message is shown.

Removing extensions is done from Windows Apps & Features - trying that now

Mike

[miketait]

Update to #10

Uninstalled all extensions, shutdown & restarted PC, Opened Sellerdeck and no message logged

Closed Sellerdeck and Opened again - message was logged this time !

[EdHarrison]

Has anyone contacted support?
So far I haven't had this error, I have no extensions at all if that helps. 18.12 windows 10.

[miketait]

Sellerdeck Support working on this problem on our systems at this very moment !

[tobyharris]

Hi, has anyone found a solution to this problem ???

[Goz]

I had this issue about 3 years ago and went through support with it.

Looking back at my ticket I *believed* at the time that it was to do with MS Access drivers. I think I re-ran the SD installation and selected the Repair option. (If you attempt this - and it's never had any unwanted consequences for me - then ensure that you take adequate snapshots beforehand).