Customer Browser Caching causing orders to have old prices

[Rubberdave]

Using SellerDECK V18.03SKXB on a Https site, hosted by sellerdeck. I am getting some orders from a number of clients which have old prices on them despite having the standard meta instruction, <meta http-equiv="cache-control" content="no-cache", no-store, must-revalidate">
How can I prevent this ?

[Phil H]

I think you are on the right track re adjusting cache behaviour but maybe not the solution yet. Just thinking out loud given, others might have a different suggestion, as customers will see prices on HTML, changing the cache period in htaccess might do it?
# Enable the mod_expires module
<IfModule mod_expires.c>
# Turn on the module.
ExpiresActive on

# Set the default expiry times.
# Set expiration date to 1 hour for all HTML pages, style sheets and javascript
# Hash this out when doing site development work, coding or design changes
ExpiresByType application/javascript "access plus 3600 seconds"
ExpiresByType application/json "access plus 3600 seconds"
ExpiresByType application/xhtml+xml "access plus 3600 seconds"
ExpiresByType application/x-javascript "access plus 3600 seconds"
ExpiresByType application/x-shockwave-flash "access plus 3600 seconds"
ExpiresByType text/css "access plus 3600 seconds"
ExpiresByType text/html "access plus 3600 seconds"
ExpiresByType text/javascript "access plus 3600 seconds"
ExpiresByType text/x-component "access plus 3600 seconds"
ExpiresByType text/x-javascript "access plus 3600 seconds"
ExpiresByType text/x-js "access plus 3600 seconds"
ExpiresByType text/xml "access plus 3600 seconds"
ExpiresByType text/xsd "access plus 3600 seconds"
ExpiresByType text/xsl "access plus 3600 seconds"

etc

[Mike Hughes]

I would imagine the price is actually stored in the .fil files rather than the html so I'd be surprised if it's the caching that is doing this.

I think the most likely thing is that the the customer has already added the items to the cart and they were sitting in his session file waiting for him to checkout (or maybe in a saved cart as well)

To avoid this you could delete any session files in your acatalog folder. I'm pretty sure this would clear out any existing cart items and should solve the problem. You might upset any customers who are in the middle of pulling an order together so best do this at a quiet time.

Eventually any old session files are going to self delete anyway depending on how long you've given them before they expire.

Mike

[Phil H]

Thanks Mike for your correction and update.