I run 5 SellerDeck websites on a Linux / CPanel server hosted by ANS.
Our order processing team stopped work as normal around 4pm and later in the evening I prepped and uploaded 2 of the websites, successfully I believe as those orders are working fine with the uploaded data and customers are placing orders for some of the newly uploaded products.
Later in the evening I tried to download orders from one of those websites and got the following error.
SellerDeck is not able to run the CGI scripts on the server. It appears as if the scripts are not installed. The most likely cause is that you have an incorrect CGI-BIN URL. If you've never uploaded the site, then you should do it before a download of orders. If you've uploaded the site ever, then Run Web | Configure Web Site Details... to review your web site configuration.
I then checked a smaller, less used website which showed the same issue. I completely refreshed the website and the same message appearred right at the end of the upload process.
Both other websites which have not been uploaded are also now showing the same error.
My logic is making me think that this is a server / hosting issue as it's affecting the entire environment and that something on the server or perhaps the firewall has changed to cause this issue - we didn't do updates to either of those yesterday and have asked the hosting company to investigate (my Linux skills / knowledge are limited).
Is there anything that I've missed that you can see - I've read the sticky in the network setup sub-forum and think that everything looks alright from that.
Our order processing team stopped work as normal around 4pm and later in the evening I prepped and uploaded 2 of the websites, successfully I believe as those orders are working fine with the uploaded data and customers are placing orders for some of the newly uploaded products.
Later in the evening I tried to download orders from one of those websites and got the following error.
SellerDeck is not able to run the CGI scripts on the server. It appears as if the scripts are not installed. The most likely cause is that you have an incorrect CGI-BIN URL. If you've never uploaded the site, then you should do it before a download of orders. If you've uploaded the site ever, then Run Web | Configure Web Site Details... to review your web site configuration.
I then checked a smaller, less used website which showed the same issue. I completely refreshed the website and the same message appearred right at the end of the upload process.
Both other websites which have not been uploaded are also now showing the same error.
My logic is making me think that this is a server / hosting issue as it's affecting the entire environment and that something on the server or perhaps the firewall has changed to cause this issue - we didn't do updates to either of those yesterday and have asked the hosting company to investigate (my Linux skills / knowledge are limited).
Is there anything that I've missed that you can see - I've read the sticky in the network setup sub-forum and think that everything looks alright from that.
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