When an item is in a section with "Enable Filtering and Sorting" enabled
Search the item = item is found
Click on the searched item = section briefly shows then a blank page with "No matching products were found."
On a section with both
"Enable Filtering and Sorting" & "Make Filtering the Default View" enabled
Go to the section... see the item, click on it, goes to blank page with "No matching products were found."
Support said to enable "Generate A Separate Page Just For This Product" on the problem item's "Product Page" settings.
Doing this, does make the above two scenarios work... but it's layout in the section is changed.
I can see the item was using "Standard Layout Using CSS" but once "Generate A Separate Page" is enabled,
the item is using a layout in a subsection "Filtered Product Summary"
This is not what we want.
Customers are accustomed to scrolling the section to see the data of the items and adding to cart the one they want.
Any suggestions?
Search the item = item is found
Click on the searched item = section briefly shows then a blank page with "No matching products were found."
On a section with both
"Enable Filtering and Sorting" & "Make Filtering the Default View" enabled
Go to the section... see the item, click on it, goes to blank page with "No matching products were found."
Support said to enable "Generate A Separate Page Just For This Product" on the problem item's "Product Page" settings.
Doing this, does make the above two scenarios work... but it's layout in the section is changed.
I can see the item was using "Standard Layout Using CSS" but once "Generate A Separate Page" is enabled,
the item is using a layout in a subsection "Filtered Product Summary"
This is not what we want.
Customers are accustomed to scrolling the section to see the data of the items and adding to cart the one they want.
Any suggestions?
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