Recently Viewed - Error With Duplicates

[Darren B]

I have been messing with the recently viewed addtion and come across a problem with duplicates

If a duplicate is shown in the recently viewed list and you click on it then you get and error that the product can not be found. it tries to look for the duplicate starting with 1! and not the main product.

Unfortunately im not at the pc until later but im wondering if this has something to do with the ProductRef & ProductID in actinic as i have had this before with other things.

Can anyone see if they get the same problem when a duplicate is shown in the recent list.

Cheers
Darren

[JGLIGHTING]

I get the same error. Must be a BUG

This is the error I get

The specified product reference (1!MYPRODUCTNUMBER) couldn't be found.
Please wait for your browser to forward you to the next page or click here.

Elliott

[Darren B]

Perhaps Actinic can confirm this? i will also take a look today as im back in kent

[brucet]

Two of us have tried this here and cannot reproduce it. The Recently Viewed list works fine with duplicate products on our test sites. I have tried it myself both with section pages and extended information pages.

We are still looking into it, but is there any more information you can give us that might help? Eg

Are these freshly built v10 sites, or were they upgraded from an earlier version?
Were you using the default layout for the list, or one of the others?
When you last uploaded before seeing the problem, did you Refresh, Publish to Web or Publish Current Page?

[Kiran]

Hi

I'm afraid I cannot replicate this with a default site, can you give me website URL's and product examples to test please.Also if you can please attach a screenshot of Marketing | Recently Viewed Products. I presume both of you are on 10.0.0 KDYA which is the prodcution release.

[Kiran]

Oops Bruce beat me to it

[JGLIGHTING]

Hi
Do you have an email address as i don't want my site to be on the forum. I can email you screen shot and website address.

[Kiran]

Yes please email me the details, you can use kcsupport/at/actinic/dot/co/dot/uk/

[JGLIGHTING]

Yes please email me the details, you can use kcsupport/at/actinic/dot/co/dot/uk/

Email sent

Elliott

[NormanRouxel]

Could the people with this problem look in Settings / Search Settings / Search Options / Indexing Options and post whether they've Index Product Duplicates ticked or not.

I've a feeling that if this isn't selected, the related products is trying to link to the page containing the duplicate (via the Search Scripts) but the required entry isn't there in the search support files if this checkbox is unchecked.

[Darren B]

OK

This is a site upgraded from V9
If you got to this page http://www.casupply.co.uk/acatalog/1...cia-board.html then navigate to another then the upvc vented felt replacements that appear in the list will show the problem
I am using the default recent viewed list
and dont know when the problems started, i do an upload daily but not refreshed since going live last week.

And to answer Norman, the index product duplicates is not ticked.

hope this helps, i will tick the index product duplicates and see what happens

Cheers
Darren

[Kiran]

Email sent

Elliott

Thanks for that

Afraid still cannot replicate the issue on defualt site, have you been able to check what Norman has asked for.

I'd suggest registering a support query throuhg HERE so we can get hold of your snapshot and investigate further.

[Darren B]

Have just ticked the index product duplicates box and it seems to have fixed the problem.

To be honest this is not ideal as its not immediately obvious that there is a problem.

[NormanRouxel]

Darren

I see it working now on your Site. I guess you uploaded with Index Product Duplicates checked.

Kiran

I think it's the Index Product Duplicates being unchecked that's causing this.

Quick fix is to enable Index Product Duplicates.

Another more permanent fix would be to edit the 3 "Save Recent Product Details - ..." layouts and replace

<actinic:variable name="ProductID" encoding="perl" selectable="false" />

with

<actinic:variable name="ProductReference" encoding="perl" selectable="false" />

This will mean that the related products list will not be sensitive to that search option and will always link to the main product.

If there's a Variable or Condition that indicates the state of the Index Product Duplicates setting, then that could be used so the the ProductID was used if the search settings allowed it. That might be the best of all solutions as it would mean that the customer would end up back on the page where they first saw the product if possible.

[Darren B]

<actinic:variable name="ProductID" encoding="perl" selectable="false" />

with

<actinic:variable name="ProductReference" encoding="perl" selectable="false" />

Yep working fine thanks Norman

An the prodref and prodID were my thoughts aswell, i only spotted it yesterday and have not had time to look into it further, im sure this was the same problem i had before with a modified product layout. It was showing the code 1!xxx on the webpage instead of the main product, a quick change of productid to product reference fixed it

Thanks
Darren