SMTP - Erratic success - same settings

[Nicholas1]

Having an issue with SMTP.

It worked with the test mode, then, after refreshing the web site, the online form generateed the followiong error;
The 'SMTP server' address entered in the 'Web | Network Setup' is incorrect, or not a valid SMTP server.

I ran the network test again and it failed;
Actinic Mail Test completed successfully
server: passed
connection: passed
sockets: passed
communications: failed
authorisation: failed

I than deleted the SMTP and replaced it with exactly the same and it passed;
Actinic Mail Test completed successfully
server: passed
connection: passed
sockets: passed
communications: passed
authorisation: passed
message: -

After refreshing website again, it fails. It has been erratic with the same setting several times now.

Is this a common issue, it does not seem too make sense how it can and can not work with the same settings?

SSL is switched off, and this is an upgrade from v7 to v10. The settings are just the same as they were in v7.

Is this something I shoudl pickk up with support?


My settings are as below;
HTTPPROXYMODE 0
HTTPPROXYADDRESS
HTTPPROXYPORT 80
HTTPPROXYUSER
HTTPPROXYPASSWORD
FTPPROXYMODE 0
FTPPROXYADDRESS
FTPPROXYPORT 21
FTPPROXYUSER
FTPPROXYPASSWORD
SCRIPTID 0
SCRIPTEXT .pl
SMTPHOST mail.thecraftcottage.co.uk
WEBSITEURL http://www.thecraftcottage.co.uk/
IGNOREPASSIVEERRORS true
USERELATIVECGIURLS false
PATHTOPERL /usr/bin/perl
USEENHANCEFTP false
FTPCLIENTTIMEOUT 15000
FTPRETRYDELAY 3000
FTPKEEPALIVEINTERVAL 30000
FTPSILENT false
FTPMAXRETRIES 3
FTPCONNECTTIMEOUT 25000
SMTPAUTHREQUIRED true
SMTPUSERNAME xxxxxxxxx
SMTPPASSWORD xxxxxxxx
COMPRESSIONPACKETSIZE 1024
COMPRESSEDUPLOAD true
CATALOGURL http://www.thecraftcottage.co.uk/acatalog/
ONLINESTOREFOLDERNAME acatalog
CGIBINURL http://www.thecraftcottage.co.uk/cgi-bin/
PATHFROMCGITOCATALOG ./acatalog/
CODEBASE ./
FTPHOST ftp.thecraftcottage.co.uk
FTPUSERNAME xxxxxxxxxxxxxx
FTPPASSWORD xxxxxxxxxx
PATHTOCGIBIN /wwwroot/cgi-bin/
USEPASSIVEFTP true
FTPPATHFROMCGITOCATALOG /wwwroot/acatalog/

[Nicholas1]

Its now working again without me changing anything!
Could it be intermitent servier issues with my host?

[Nicholas1]

I have not touched or uploaded anything, and now when I send am email from the contact form online, I get;


Error returned from SMTP server (1: )
Please wait for your browser to forward you to the next page or click here.

This worked fine 15mins ago!

Has anyone seen this erratic behaviour before?

[Duncan Rounding]

This is more than likely a hosting issue as you've not changed any settings and emails are sent from your server not your PC.