Bespoke Price?

[timslatter]

We are getting lots of card chargebacks for fraud telephone orders.

Is this possible?....

We take a MOTO order and keep it on hold. (colour it red)
We send an email to customer with order number and link to "Bespoke Product"

Customer inputs their order number as "input field" then inputs an overide price quoted. Hey presto, the customer is then carried through 3D secure and 3rd Man etc.

Following this the first order can be allocated as paid and the second dummy order can then be deleted after the payment has been committed.

Can this work or are there any other solutions to get 3D secure?

[NormanRouxel]

Several possibilities:

1) If your products are priced to the nearest pound, you could fudge it with a £1 product that you buy in quantities of n. The cart will look a bit weird as it'll show £1 x 123 => £123.00.

If someone buys a second such product, the quantities will become merged and that will be very confusing.

2) Create many "Bespoke Products", priced at £1, £1.50, £2, etc. up to the maximum price. Direct the customer to the appropriately priced product.

3) A better solution would require custom code. I have an add-on "Basic Price Override" that allows a calculated (or customer input) price to be used for a particular product. Email me for details.

[cbarling]

Is your PSP linked to The 3rd Man fraud checking service? Argos claims it stops 97% of their fraud. Both SagePay and Actinic Payments are integrated with 3rd Man.

Chris

[timslatter]

Thanks Chris. For online sales we use Actinic Payments and yes we do use 3rd Man. It's good but our staff don't understand what all the text means and how to use the information downloaded to make a simple accurate judgment.
My post was referring to MOTO payments for which 3D secure cannot be achieved. Thanks also to Norman.
For your information we have found a solution to achieve max security from a telephone order from the following company. It's a great idea and something Actinic might want to harness at some point. You simply take the order then genrate an email that sends a purchase request to the customer. The purchase request links to a secure merchant site for full 3D verification.

http://www.cardsave.net/mail-a-telep...rtual-terminal