Customers Unable To Order

[Brightstar]

Hi Everyone,

I received a call from a customer this morning saying they were unable to order anything on the website (website URL in signature below).

After pressing the add to cart button I get this error message :

A General Script Error Occurred
Error: The Director of Ceremonies: and Assistant Director of Ceremonies:
Invalid order detailsPress the Browser back button and try again or contact the site owner

I have tried:

Re-publishing, refreshing, purge and refresh, and changing the script ID number.

At the moment no-one can order, and, I have no idea how this has happened.

Any help greatly appreciated.

[jont]

Try another purge and refresh. I have seen this where it has required 2 procedures to solve the borked scripts.

Have you checked with the hosts they are not doing anything?

The search script is working which is peculiar as usually if it is the cgi-bin this stops working also.

[Brightstar]

Hi Jont - just doing another purge/refresh.

The site is hosted by Teclan, I don't think there is any way of contacting them over a weekend?

[Brightstar]

Hi Jont,

Second purge and refresh done - no change I'm afraid.

[NormanRouxel]

Looking at the source of a typical page ( http://www.acaciamasonic.com/acatalo...harm_D01_.html ) I see two errors:

1) The code after the TITLE tag is duplicated.

2) Your shopping cart is using links to Perl scripts ca000001.pl AND ca000002.pl and only one of these is right. It looks like the ca000001.pl links are hard-coded but you've gone and changed the Network Settings to use Perl Script ID 2.

[Brightstar]

Hi Norman,

Thanks for that.

I have re-set the CGI Script Instance Number back to 01.

I can see the duplicated code on the page source code on the live website, but it only appears once in the code on my PC?

I'll do another purge and refresh and see if that helps.

[Mike Hughes]

It may be unrelated but I can see that your closing form tag for the product has dropped below the breadcrumb trail.

Mike

[Brightstar]

Hi Mike,

Sorry to be a bit thick - but where should it be in the code?

[Brightstar]

Many thanks to all those who replied - problem now fixed.

Not sure what had happened but fixed by 'reverting to factory settings' on some layouts.

[NormanRouxel]

I'm still seeing duplicated content:

<Actinic:BASEHREF VALUE="http://www.acaciamasonic.com/acatalog/" FORCED=0 />
<script language="javascript" type="text/javascript" src="actiniccore.js"></script>
<script language="javascript" type="text/javascript" src="actinicextras.js"></script>
<script language="javascript" type="text/javascript">
// START Configuration variables - alter with care
var nMaxRecent			= 12;		
var nTrimListTo		= 5;		
var nScrollBy			= 5;		
var bDisplayReversed	= true;		
var nKeepRecentHours	= 12;		
</script><script language="javascript" type="text/javascript" src="recentproductssupport.js"></script><Actinic:COOKIECHECK /><script language="javascript" type="text/javascript">
<!-- 
saveReferrer();
// -->
</script>

<Actinic:BASEHREF VALUE="http://www.acaciamasonic.com/acatalog/" FORCED=0 />

<meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1" /><meta http-equiv="MSThemeCompatible" content="yes" />
<meta name="keywords" content="101 Things You Didn't Know About The Freemasons ,General Masonic Books,Masonic Books,Masonic Non-Fiction,Masonic Rritual Books" />
<meta name="description" content="General masonic titles, 101 Things You Didn't Know About The Freemasons " />

<script language="javascript" type="text/javascript" src="actiniccore.js"></script>
<script language="javascript" type="text/javascript" src="actinicextras.js"></script>
<script language="javascript" type="text/javascript">
// START Configuration variables - alter with care
var nMaxRecent			= 12;		
var nTrimListTo		= 5;		
var nScrollBy			= 5;		
var bDisplayReversed	= true;		
var nKeepRecentHours	= 12;		
</script><script language="javascript" type="text/javascript" src="recentproductssupport.js"></script><Actinic:COOKIECHECK /><script language="javascript" type="text/javascript">
<!-- 
saveReferrer();
// -->
</script>

Extraneous stuff marked in red.

[Brightstar]

Hi Norman,

I do not understand what is happening.

There is only one instance of that code in Actinic stored on my PC, so why is it when you view the source code from the server it is duplicated?

Just about to upload again.

[NormanRouxel]

You may have the duplicate code within a sub-layout.

Post the top of your overall layout down to the </head> tag so we can see.

[Brightstar]

Hi Norman,

Here we go :

<html>
<head>
<meta name="google-site-verification" content="cHchTzgMb_0i6rwiK5aouK-OXmwnW9gbYGjUuS3pjTE" />
<LINK REL="SHORTCUT ICON" HREF="http://www.acaciamasonic.com/favicon.ico">
<script
language="JavaScript">
function addbookmark()
{
bookmarkurl="http://www.acaciamasonic.com/"
bookmarktitle="Acacia Masonic Supplies - Quality Masonic Regalia"
if (document.all)
window.external.AddFavorite(bookmarkurl,bookmarktitle)
}
</script>
<title><actinic:variable name="PageTitle" /></title>
<actinic:variable name="BaseHref" /> <actinic:variable name="JavaScriptFunctions" /><actinic:variable name="BaseHref" /><actinic:variable name="MetaTags" /><actinic:block if="%3cactinic%3avariable%20name%3d%22IsP3PPolicyUsed%22%20%2f%3e">
<link rel="P3Pv1" href="<actinic:variable name="P3PFullPolicyLink" />">
</actinic:block><actinic:variable name="JavaScriptFunctions" />
<meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1">
<style type="text/css"></style>
<link href="actinic.css" rel="stylesheet" type="text/css">
<style type="text/css">
<!--
.border {
border: 1px solid #DDDDDD;
}
.borderLeft {
border-top-width: 1px;
border-right-width: 1px;
border-bottom-width: 1px;
border-left-width: 1px;
border-top-style: none;
border-right-style: solid;
border-bottom-style: none;
border-left-style: solid;
border-top-color: #DDDDDD;
border-right-color: #DDDDDD;
border-bottom-color: #DDDDDD;
border-left-color: #DDDDDD;
}
-->
</style>
</head>

[leehack]

Hi Norman,

Here we go :

<html>
<head>
<meta name="google-site-verification" content="cHchTzgMb_0i6rwiK5aouK-OXmwnW9gbYGjUuS3pjTE" />
<LINK REL="SHORTCUT ICON" HREF="http://www.acaciamasonic.com/favicon.ico">
<script language="JavaScript">
function addbookmark()
{
bookmarkurl="http://www.acaciamasonic.com/"
bookmarktitle="Acacia Masonic Supplies - Quality Masonic Regalia"
if (document.all)
window.external.AddFavorite(bookmarkurl,bookmarktitle)
}
</script>
<title><actinic:variable name="PageTitle" /></title>
<actinic:variable name="BaseHref" />
<actinic:variable name="JavaScriptFunctions" />
<actinic:variable name="BaseHref" />
<actinic:variable name="MetaTags" />
<actinic:block if="%3cactinic%3avariable%20name%3d%22IsP3PPolicyUsed%22%20%2f%3e">
<link rel="P3Pv1" href="<actinic:variable name="P3PFullPolicyLink" />">
</actinic:block>
<actinic:variable name="JavaScriptFunctions" />
<meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1">
<style type="text/css"></style>
<link href="actinic.css" rel="stylesheet" type="text/css">

What a mess you have there, 2 duplicate tags and one pointless empty tag. I'd get your head area back to standard and start with any changes from that point, just copy the head area from one of the standard themes outer layout.

[leehack]

<style type="text/css">
<!--
.border {
border: 1px solid #DDDDDD;
}
.borderLeft {
border-top-width: 1px;
border-right-width: 1px;
border-bottom-width: 1px;
border-left-width: 1px;
border-top-style: none;
border-right-style: solid;
border-bottom-style: none;
border-left-style: solid;
border-top-color: #DDDDDD;
border-right-color: #DDDDDD;
border-bottom-color: #DDDDDD;
border-left-color: #DDDDDD;
}
-->
</style>

In the interests of good efficient coding, the above could also be shortened to the below, which will do exactly the same, just uses 9 lines less code:

<style type="text/css">
<!--
.border {
border: 1px solid #DDD;
}
.borderLeft {
border: 1px solid #DDD;
border-top: none;
border-bottom: none;
}
-->
</style>