Offline order adjustments

[zgap111]

We've upgrade from v8.53 to v10.0.1

We are finding that the "Offline order adjustments" to an order are not being printed (we specifically need this info on the "data entry" report - not checked the packing list/invoice)

How do I fix this?

The report does have @AdjustmentMessage box,
and edit field object gives:
{Orders.Adjustment Message}

We are using the original installed report for v10. (I tried to use the v8 but fails on all fields)

Is the report wrong in any way? Or something else...?

[Duncan Rounding]

The Adjustment Description and value shows under the list of products purchased for me in v10.01 - as it does in v8.
@Adjustment Message is not the text from the Adjustment Description or Explanation. What you are referring to is no longer used - since when? - I don't know, but I would suspect it was actually no longer used before v8.

Maybe I'm misunderstanding?

[zgap111]

I'm really just guessing that's the field, but I think it's not.

I think it should be inside the "InvoiceDetail" box...
Why? - I just did the invoice and it's printed on the invoice (attaching to the product lines)

So, what report shows the offline adjustment lines:
Packing List (orders.rpt) & Data Entry (dataentry.rpt) = No
Invoice (invoice.rpt) = Yes.

I do see that the invoice.rpt has two boxes:
InvoiceDetail
InvoiceDetail - 01

Whilst the other two (orders.rpt & dataentry.rpt) just has the "InvoiceDetail"

In all reports, I cannot see any boxes in either of the above that looks like something for "offline adjustment" - all three reports have following boxes in the "InvoiceDetail" (& "InvoiceDetail - 01")

sProductDescription
sReportDescription
@DateInput
sInfoPrompt
InformationInput
sCancelMessage

I cannot see where the problem is...
(We need the "offline adjustment" showing in the printouts from both the orders.rpt & dataentry.rpt, currently only shows on invoice.rpt)

Help?

[Duncan Rounding]

The Adjustment and Adjustment Description show on the Invoice and Data Entry report that I tested now in v10.01. It shows as expected at the end of the products in both the invoice and the data entry report. See attachement.

Are you not seeing this?

[zgap111]

Definitely does not show, just done another reprint of it...

I've renamed the original when installed initially, and made a copy to modify to use.

My modifed one doesn't show, so I've reverted to the original to see if I've done something wrong, but no, I'm using the original file...

[Duncan Rounding]

This is the one from the default install which works for me:
(Note just checked this is from 10.00 not 10.01)

[zgap111]

Just tried your file, does not show.

I think your adjustment figure looks different format.
- not sure if its the same thing we're talking about.

What I'm talking about is:
When you open up the order, under "Line Items" Tab, there are ten buttons beneath the list, one of them is "add adjustment".

It's a standalone adjustment (not linked to any product)

It is this description that is not printing... Can you check on yours?

Thank you

[Duncan Rounding]

That's the same place I added the sample adjustment in my post earlier. It's not linked to a product but is listed under the products. See attached.

The adjustment forms part of the order detail, in the same way that a product does which is why it is shown under the product list on the report.

How did it appear for you in v8 before upgrading?

[zgap111]

Ahh... I found out why!

The adjustment we made is for informational purpose - ie for our picker.
So the adjustment was nil value.

I've made the adjustment with a 0.01 value, and it prints!

What do I need to do so that it prints regardless of the value.
(I think I can figure it out now... probably to change the section property - but which one? I can compare the invoice.rpt & dataentry.rpt and one of them must be different! Let me know which box refers to the offline adjustment, that would be quicker for me)

Thank you.

[Duncan Rounding]

In the InvoiceDetail subreport change the Suppression of Details b & c.

Change the Suppression from true to false for both of those Details as per:

Original...

else if ({OrderDetail.nLineType} >= 2 AND {OrderDetail.TotalCost} = 0) then
true

Modified...

else if ({OrderDetail.nLineType} >= 2 AND {OrderDetail.TotalCost} = 0) then
false

Note: not fully tested - that's up to you.

[zgap111]

Thank you, will do some tests tonight!

[zgap111]

I'm not very adept with Crystal Reports...

in the DataEntry.rpt,

Sections b & c have same settings:
"Freeform placement" & "Keep Together" are both ticked, all other are blank.

Following your instructions, no change there, right?

Okay next is the formula change, I don't know where the code goes...

Thank you.

[zgap111]

ah, found the formula bits.

tried your code, didn't work.

I instead:
For the order.rpt: delete the line
"else if({OrderDetail.nLineType} >= 2) then true"

for the DataEntry.rpt: delete the line
"else if({OrderDetail.nLineType} >= 2 AND {OrderDetail.TotalCost} = 0)) then true"

Both will now print. Thank you for your assistance!

Rgds, Tak.

[Duncan Rounding]

...tried your code, didn't work.
for the DataEntry.rpt: delete the line
"else if({OrderDetail.nLineType} >= 2 AND {OrderDetail.TotalCost} = 0)) then true"
....

Which has exactly the same effect as what I said by changing the 'true' to 'false'.

[zgap111]

Thank you for your help.