Actinic Payment - Padlock Error Firefox

[lessharma]

Hi all,

We have two sites using Actinic Payment on each (2 separate AP accounts).

1. www.abcbabygifts.co.uk
2. www.snugglefeet.com

Via Firefox if I place a test order on Abc Baby Gifts and go through to the AP secure page for payment I get a secure padlock error (Firefox only). First you get a red explanation mark next to the padlock. See bottom right of screen in photo.
If I click on the padlock to see what the error is, it says 'Verified by: Not Specified'.

On the other hand if I place an order on Snuggle Feet, I get no padlock error and the secure certificate is verified by Globalsign, see photo also.

Anyone know why?

[DaveH]

Les,

No Idea! :-)

If you click the 'view certificate' button you'll see that it does have a valid certificate.
I also checked it in Google Chrome and it automatically shows it as a secure site.

The warning itself in Firefox is 'Warning: Contains unauthenticated content'. If you just do a Refresh on the order page then it comes up as authenticated properly.

[Mike Hughes]

Les,

Is the difference that one page says everything is encrypted but the other says content is only partially encrypted?

Are you perhaps using a customised page that has some non ssl content?

Mike

[lessharma]

The shipping dropdown menu was changed to breakup the UK. Mainland, Scotland, Isle Of Man...

Other than that I think all is the same.

Could this do it?

[Mike Hughes]

I don't know. The trouble is that the pages are encrypted so it's impossible to look the underlying code and see what, if any, differences there are.

It's possible that different country codes for UK regions is causing the payment page to throw a wobbly. The only way I can think of checking is to run a test without the extra country codes / dropdown and see if that makes the error go away.

Mike

[DaveH]

There are only two differences in the pages source code, other than the obvious ones due to the different site names and products I chose...

1. The <title> tag...
ABCBaby is: <title>Actinic Payments - Credit or Debit Card</title>
Snuggle is: <title>Actinic Payments Checkout - Credit or Debit Card</title>

2. ABCBaby has this additional field which Snuggle doesn't...
<input type="hidden" name="ekashu_title" value="Actinic Payments">

Other than those, they are identical.

[lessharma]

OK, I think I've found it.

Snuggle Feet has Actinic Payment and Paypal as payment options.

Abc Baby Gifts only has Actinic Payment. If I add Paypal to Abc Baby Gifts all the padlock problems are solved.

[lessharma]

It this a Actinic Payment / Actinic v10 bug?

I really don't want Paypal as an option, could I make it not be seen in the checkout somehow?

[Mike Hughes]

Weird, but wonderful that it's fixed.

Actinic should really look into the problem as it looks as if there's an underlying problem that may be related to other certificate warnings problem people have suffered from in the past.

Mike

[lessharma]

I think I've found the answer.

It's also ralated to this post
http://community.actinic.com/showthr...077#post303077

For some strange reason if you have 1 payment option in Actinic you get the psp bounce page. See above thread.

So coming back to my problem, it was the psp bounce that was causing the padlock error in Firefox. So I looked at my psp bounce page and started to deleted un-needed code. Anyway after I deleted variable JavaScriptFunctions in the head of the page the prooblem was solved.

Please check if you get a minute.