Google Analytics tracking site but not revenue amount?
Over the last few days I've looked at our Analytics account and I've seen that no revenue amount has been recorded since mid-July (which roughly corresponds to the time I upgraded our site from v9 to v10.0.1). However, if I track specific pages on our site (such as receipt.html) Analytics knows how many times it's been accessed, and this corresponds to the number of orders we've received - but for some reason it's not tracking the amount of the order.
I don't know anything about JavaScript, but I've searched the forum and knowledge base for solutions, and I've implemented this solution (even though our site didn't appear to have this problem) and this solution because I figured it might be causing the problem.
However, after implementing them and waiting a day for the analytics to come through, there is still no revenue information being collected, but all the pages of the site (such as receipt.html) are still being tracked correctly.
Analytics worked fine with our v9 site, but since updating to v10.0.1 (and subsequently 10.0.2) it appears that something in the new version has caused it to break. This might be due to a feature shift in v10 which I admit have caught me out in the past (for example, leaving the online stock control setting as it was in v9, means the online stock control doesn't work in the same way as in v10), or it might be something wrong with my site.
I hadn't changed any settings in Analytics or Actinic, but I've since been through the Actinic help files and checked the Analytics settings according to the 10.0.2 information. I hadn't had a Goal set up, so I've set that up, but it's not made any difference. We don't use SSL on the site either.
Please could someone suggest where I and / or my site is going wrong?
EDIT: I noticed that Google have introduced a new tracking code; one that is inserted just above the </head> tag. Google recommend switching to the new code - could this fix the problem? Is this something that should be / will be implemented by Actinic in their next release?
I don't know anything about JavaScript, but I've searched the forum and knowledge base for solutions, and I've implemented this solution (even though our site didn't appear to have this problem) and this solution because I figured it might be causing the problem.
However, after implementing them and waiting a day for the analytics to come through, there is still no revenue information being collected, but all the pages of the site (such as receipt.html) are still being tracked correctly.
Analytics worked fine with our v9 site, but since updating to v10.0.1 (and subsequently 10.0.2) it appears that something in the new version has caused it to break. This might be due to a feature shift in v10 which I admit have caught me out in the past (for example, leaving the online stock control setting as it was in v9, means the online stock control doesn't work in the same way as in v10), or it might be something wrong with my site.
I hadn't changed any settings in Analytics or Actinic, but I've since been through the Actinic help files and checked the Analytics settings according to the 10.0.2 information. I hadn't had a Goal set up, so I've set that up, but it's not made any difference. We don't use SSL on the site either.
Please could someone suggest where I and / or my site is going wrong?
EDIT: I noticed that Google have introduced a new tracking code; one that is inserted just above the </head> tag. Google recommend switching to the new code - could this fix the problem? Is this something that should be / will be implemented by Actinic in their next release?
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