checkout / actinicextras.js problem

[jmedinger]

Hi there

We've just upgraded a site to V10.0.2 from v9.0.4 with very few hitches however there now appears to be an error at the last stage of checkout where the final button is clicked to proceed to payment (either Paypal or Worldpay)

The error (which stops the checkout when you press 'confirm order' ) is reported by IE as:-

Message: Could not complete the operation due to error c00ce514.
Line: 160
Char: 6
Code: 0
URI: http://www.manchesterminerals.co.uk/acatalog/actinicextras.js

UPDATE : The line that the error *appears* to be referring to is line 964 in actinicextras.js

var ajaxRequest = new ajaxObject(document.location.href.split('?')[0]);

where the error states that

Error: document.location.href is undefined
Source File: http://www.manchesterminerals.co.uk/acatalog/actinicextras.js
Line: 964

Bizarrely we can get past this if we use firefox to checkout but as 65% of our customers use IE we need to find out why this is happening!

Can anyone shed any light on what the issue might be? (Incidentally, that line in actinicextras.js appears to be to do with an AJAX process)

Cheers

Jos

[malbro]

Bizarrely we can get past this if we use firefox to checkout but as 65% of our customers use IE we need to find out why this is happening!

Can anyone shed any light on what the issue might be? (Incidentally, that line in actinicextras.js appears to be to do with an AJAX process)

Cheers

Jos

You really should contact Actinic Support with this one, there is quite a bit on the Internet about this error code and that it is specific to IE, whilst firefox works OK.

The error code from IE c00ce514 means that Microsoft XML Parser is having problems when parsing the AJAX response string.

That Ajax call is used in the stock updating, specifically the browser makes a call to the server to update stock levels, the data is then returned by the Ajax function.

[jmedinger]

Just to update you...

Solution found

There was an image in the main design with a 'name' value of 'location'.

This was clashing with the 'document.location.href' call that Actinic was placing to check the stock just prior to checkout thereby stalling IE. (Firefox seemed to be able to 'overlook' this error).

With the image id renamed, the error doesn't occur any longer