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    Products Added to Cart Immediately disappers from Cart

    Hi

    We appear to have a problem with a particular product that when added to the cart within a seond or two then disappears from the cart. Has anyone else ever had a similar problem and know of a possible cause/solution?

    http://www.performancemotorcare.com/...loth__936.html

    Thanks
    Rob
    For all your car, motorcycle and marine care, cleaning and detailing products.

    #2
    Your cart is redirecting to:

    http://www.performancemotorcare.com/...ION_UPDATE.y=1

    Which seems to imply that something is firing off the Update button.
    Norman - www.drillpine.biz
    Edinburgh, U K / Bitez, Turkey

    Comment


      #3
      Rob,
      You have implemented a version of our "auto-add-to-cart" javascript addon.
      This addon is designed to auto-add (and remove) a specific product (defined in a user defined variable) to the basket based on a value amount trigger also set in a user defined variable.

      I would recommend, if you are not using this, to disable it, remove it or change the product and/or trigger variables.

      Incidentally I also counted 35 separate javascript code blocks in your site. You might want to look at reducing/compacting this as well.
      The issue could also be related to the sheer volume of javascript running on the page with a possible javascript conflict within some "onload" event scripting.

      Hope this helps.
      Fergus Weir - teclan ltd
      Ecommerce Digital Marketing

      SellerDeck Responsive Web Design

      SellerDeck Hosting
      SellerDeck Digital Marketing

      Comment


        #4
        Looks like you have some duplicate Javascript tags, i'd imagine an upgrade failure has included the selector JavascriptFunctions and the code usually inside that layout is also added in the head area. Actinic changed this on v9 i think, so i presume, that you're on a v8 upgraded template. Check the <HEAD> are of your overall layout out thoroughly, it needs cleaning up, remove all duplicates, a call to the same file is not required.

        Comment


          #5
          Norman/Fergusw

          Many thanks for your quick replies.

          Fergusw - interesting - don't know if you recall we couldn't get this working previously - and as it wasn't working but not affecting anything I left the code in place (not confident enough to remove the right things!). However having moved web hosting last week it looks like the original problem may have been our server set up and the new set up in allowing the code to impact for the item that we had itendified as the free product - which is the cloth in question.

          Looks like I will need to look at removing the script compeletely.
          Rob
          For all your car, motorcycle and marine care, cleaning and detailing products.

          Comment


            #6
            You should also look at removing the duplicated <script ....></script> tags.

            I see actiniccore.js, actinicextras.js and soapbox.js all being loaded twice.
            Norman - www.drillpine.biz
            Edinburgh, U K / Bitez, Turkey

            Comment


              #7
              Lee

              Many thanks - the amends list is getting longer!
              Rob
              For all your car, motorcycle and marine care, cleaning and detailing products.

              Comment


                #8
                Originally posted by robmob View Post

                Looks like I will need to look at removing the script compeletely.
                Or increase the value trigger so that the auto-add bounce never gets fired? The trigger value should still be in the site options/variables area.
                If I recall you should be able to simply remove the reference to the teclan.js script from the head area without any further implications to the site i.e. it should not generate javascript errors..
                Fergus Weir - teclan ltd
                Ecommerce Digital Marketing

                SellerDeck Responsive Web Design

                SellerDeck Hosting
                SellerDeck Digital Marketing

                Comment

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