Country Select for Invoice Address Issue

[grant]

Hi All,

I have just imported a snapshot of a V9 store into V10.

All seems to have gone well, except for the Checkout Page 0

For the Invoice Address Country, 2 options are showing, one a drop down and one an input.

When I upload the store, they both show, but neither can be interacted with.

In the Design view I see the following Block if

<actinic:block if="%3cactinic%3avariable%20name%3d%22IsOneElementList%22%20%2f%3e%20%20%3d%3d%20false" >
<option value="<actinic:variable name="CountryCode" />">
<Actinic:Variable Name="RegionName"/>
</actinic:block>

<actinic:block if="%3cactinic%3avariable%20name%3d%22IsOneElementList%22%20%2f%3e%20%20%3d%3d%20true">
 value="<actinic:variable name="CountryCode" />" /><Actinic:Variable Name="RegionName"/>
</actinic:block>

Now, this does not seem to be working as it should, show showing both rather than just 1, preferably the drop down, like in the delivery Address side.

What does "<actinic:variable name="IsOneElementList" /> == false" do, and where does it pick up this value?

Is there a setting in the Business settings that is not right?

Cheers for any thoughts

Grant

[leehack]

As the checkout has changed considerably in v10 from v9, i find it best to go into the design library, select the checkboxes to show what is not standard, then open up anything cart or checkout related, right click and revert back to factory settings. That's your best starting point.

[guccij]

I recall an issue with certain tax settings - like having tax by invoice address ticked AND using HSBC EPayments. Is this possible for your set up?

[grant]

Cheers Lee,

I reverted every Checkout based element in the Library. This was successful for all but one element.

Checkout Area / Delivery Location

"Factory settings for the selected variable contains invalid details and it cannot be restored."

And this has not removed either one of the Country selectors in the Invoice address Country section.


What details are invalid ?

[grant]

I recall an issue with certain tax settings - like having tax by invoice address ticked AND using HSBC EPayments. Is this possible for your set up?

Hi Guccij

Ahhh, could be onto something here, as there is another issue that I was going to raise, that now looks to be one and the same thing.

HSBC Payments are not being used. There are only Payment options being used in this store.
Credit Card Details Captured - and - Credit Card Details sent separately.

But, when I go to Business settings and click on the Tax section and then click on another section I get the following message...

"The basis by which tax is calculated has changed. Please reselect the tax treatments for shipping and handling."

In Shipping and Handling the configuration is set to "By Zone and Class"

This may be where the issue is coming in. In the V9 store the customer chose the Country then the Region.
It seems that this option has removed itself for the V10 store...

[leehack]

What happens if you use the 'compare' facility on that layout, does that show anything different?

[leehack]

On the shipping and handling tab, look at the top for where you set the tax rules. Given your payment methods in place, i'd suggest a good read up on PCI DSS, you're 3.5 years out of date on how to take payments.

[guccij]

My mind's a bit hazy but - I have a feeling that the option to capture credit cards was removed in v10.

[grant]

On the shipping and handling tab, look at the top for where you set the tax rules.

This is my main thoughts to solving this issue at the moment.
If I change the Shipping and Handling to Simple - then it removes the drop down in the Invoice address and leaves just the Input.

But, we need to have different shipping charges etc based on the Zones set - so there must be something further in here that is wrong.....

Given your payment methods in place, i'd suggest a good read up on PCI DSS, you're 3.5 years out of date on how to take payments.

I quite agree Lee, and this is one of the things that we are strongly advising about with regards to this shop.

[leehack]

Look at the top of the window, not the top of the shipping area, the tax rules are set at the very top. You select the VAT rate, i'm not talking about the simple or zone and class radio buttons, further up.

[grant]

Look at the top of the window, not the top of the shipping area, the tax rules are set at the very top. You select the VAT rate, i'm not talking about the simple or zone and class radio buttons, further up.

Hi Lee,

Currently this is set as follows :-

Shipping / Shipping Charges Made - Checked
And the drop down for Tax rate set as "Vat"

Handling Charges Made - Not checked.

[leehack]

That's the area with an issue according to the error message:

"The basis by which tax is calculated has changed. Please reselect the tax treatments for shipping and handling."

[grant]

Cheers Lee,

OK, Shipping Charges have to me made. And these are dependant of Country etc.

So, we have to have the "Shipping Charges Made" checked.

This gives me 4 options in the Tax Rate drop Down.

Zero Rated
Exempt
Vat
Custom

Whichever of these options I select and Apply, when I go to the Tax section and then somewhere else, I get the "The basis by which tax is calculated has changed. Please reselect the tax treatments for shipping and handling." message.

@guccij , well it is still an option, complete with the help section advising PCI DSS compliance etc

[guccij]

Ah maybe it was in v11 then. Hope you get it sorted.

[leehack]

Something must be wrong on the tax tab is all i can summise then, go through those and reapply etc.