V10 crashing opening orders - help

[EdHarrison]

Since this morning when attempting to open any order in V10 it crashes, very worrying. The only change made is a new router Today...

I have imported last nights snapshot but without orders to retain those since yesterday - same issue.

I have compacted repaired databases and the problem remains.

Any advice greatly appreciated

[Duncan Rounding]

Try this

Backup your very latest database then import the last good snapshot with orders and see if you can then open the orders. It might get you out of a pickle albeit at the expense of missing some order history info. You can then get hold of support and see if they can help you.

[chris ashdown]

By opening do you mean downloading orders or double clicking on them and can you open old orders or just new ones

Is it possibly a speed related thing with the new router, can you go back to old one and try again

Possible that new router has buggered up something in windows try actinic reload

[EdHarrison]

Imported yesterdays snapshot with orders and same issue (double clicking to view order) on office PC.

I imported this same snapshot to the laptop and it works, strange. Still stuck though as I am trying not to lose 12 hrs of orders.

Reinstalled Actinic on PC but no snapshot will open orders yet does on the laptop - will not publish to web from laptop though, great!!!

[EdHarrison]

Reinstalled old router and I can open orders - new router is NETGEAR N600 how on earth can that do this to Actinic?

[Duncan Rounding]

Did you load any software for it in windows?

[EdHarrison]

This is getting worse, just uploaded and its happening again, cant open any orders.

[meden]

does the new router have new firewall software installed?

[NormanRouxel]

Netgear routers (particularly the DG834GT) have caused problems for others. See http://community.actinic.com/archive...p/t-43285.html for one example.

Also search for "Netgear MTU" and you'll find another Netgear problem with some suggestions.

[EdHarrison]

Thanks, I tried completely removing the new router software even from the registry, it does not seem related as this was not upload / retrieve problems as that still worked. The issue is that orders simply will not open.

I am running as an emergency measure from a Windows 7 laptop (which was not plain sailing either) and the older router, the new one is back in the box until I am brave enough to try again...