Script not working ?

[mythandmagic]

Hello,

ive just upgraded our site to V10 business.

all gone well but even though our live chat script if within the html its not working on the site?

If i view source on the live site i can see the code, but its not generating the chat button nor tracking the visitors ?

Can anyone advise please

[mythandmagic]

the code should look like this:

<!-- BEGIN ProvideSupport.com Graphics Chat Button Code -->
<div id="ciVZex" style="z-index:100;position:absolute"></div><div id="scVZex" style="display:inline"></div><div id="sdVZex" style="display:none"></div><script type="text/javascript">var seVZex=document.createElement("script");seVZex.type="text/javascript";var seVZexs=(location.protocol.indexOf("https")==0?"https":"http")+"://image.providesupport.com/js/drainagesystems/safe-standard.js?ps_h=VZex&ps_t="+new Date().getTime();setTimeout("seVZex.src=seVZexs;document.getElementById('sdVZex').appendChild(seVZex)",1)</script><noscript><div style="display:inline"><a href="http://www.providesupport.com?messenger=drainagesystems">Customer Service Help Desk</a></div></noscript>
<!-- END ProvideSupport.com Graphics Chat Button Code -->



but actinic is changing it when it uploads any suggestions ?

[NormanRouxel]

Try changing

safe-standard.js

to be

safe-standard"+".js

[mythandmagic]

Norman, you are the actinic GOD!!!

thanks bud, thats been confusing me for ages.

all that time just for a missing + sign lol

thanks mate!!

[IanSaunders]

From what I understand, the code you entered wasn't missing the plus sign per se, but it's a trick to stop Actinic automagically rewriting the url and screwing up the functionality. I expect that viewing the code in the browser should show it exactly as you'd written it.

Not that you specifically need to know this, but there are occasions when it helps to know why a fix works - you might need the same trick for a different problem at some point.