Announcement

Collapse
No announcement yet.

Order missing

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

    Order missing

    Hi all,
    We have a problem with some orders missing.
    We switched our website folders last week, and even though I did use the import orders command, we still have some orders missing, from the date we took a snapshot to start building the new website till the day we published the new website.
    Now, we have new orders in the new database, and some other in the old database (it is a 41 days gap). We still have both folders and databases.
    I am afraid of importing orders from the old website again, and miss the new orders we have retrieve on the new one.
    Please, can anyone help me with this issue?
    Tks a lot
    Sergio

    #2
    I think what you're saying is that you have some orders in an old database that aren't in your new/current one?

    The only way you can get them in there really is to re-create the old/missing orders, in your new site (as MOTO orders) and then, if you want/need to, you can re-number/re-date them, in the new database itself, to match the order numbers and dates of the originals.

    You can't just merge them, unfortunately. If you import them, through Actinic, you'll overwrite your current orders and so lose any new ones.
    Tracey

    Comment

    Working...
    X