Images missing on certain pages

[raj_arora]

Hello.

I've come across a strange problem. When a product is flagged as a best seller (using the Actinic automatic best seller generation), it does something wierd (technical speak). The product seems to lose all the images on the extended info page.

Best explained by example:

My (test) site is hosted on www.gaina.co.uk. If you look at the details for any product such as this Chinese card: http://www.gaina.co.uk/davora_site/i...F0001_001.html, everything is fine.

But now look at this Easter card: http://www.gaina.co.uk/davora_site/info_EAS0005.html. All the images have dissapeared, including the site logo.

If I take the Easter card off the Best Seller list, then the page looks fine, exactly the way it should (I have tested this).

Anyone got any ideas why this might be happening? Best Seller lists is one of the big reasons why I moved up to V10 (from V7), so I'm a bit worried here!

Please help!
Raj

[tobyharris]

Hi, are you using a different main template on the special offers page....

The page is referencing the images differently, for example your logo is

<div id="logo"><a href="../index.html"><img src="DAV_SiteImages\Davora_site_logo.jpg" width="140" height="80" alt="Davora Web Shop" class="logoimage"></a></div> on one page

and

<div id="logo"><a href="../index.html"><img src="Davora_site_logo.jpg" width="140" height="80" alt="Davora Web Shop" class="logoimage"></a></div>

on the other

Just a thought

[raj_arora]

Nope, using the same template for all the product pages.

For some reason, Actinic is not changing the path of the images when they are flagged as Best Sellers. If I take the product off the best seller list then it works fine. So it must be some coding issue somewhere, but I don't know where.

"Dav_SiteImages" is the folder on my PC where I store the images under the Site1 folder. When the site get's uploaded, this should be stripped out. But it doesn't get removed for Best Sellers.

[NormanRouxel]

It's no surprise to see that you're on 10.0.3. Afraid that version's beginning to look like a duff one.

Contact Actinic support as there's probably little that can be done by the Community.

[raj_arora]

Thanks Norman.

Do I need a support contract with Actinic to be able to contact them?

Raj

[NormanRouxel]

Don't think so. Support contract gets you priority but you're reporting a serious problem, not of your making so I'm sure they'll listen.

[Benjamin Dyer]

Morning all,

We are aware of a problem on v10.0.3 where certain sites have difficulty with images. We are investigating and will report back soon.

Ben

[Darren]

Hello Raj

Sorry to hear about the problems you are having.

Any chance we can have a snapshot?

You can use http://www.mailbigfile.com/free/ to send it to us.

Please pop in my mail address in which is:

dlsupport at actinic dot co dot uk

(sorry about the email above, saves harvesters)

[raj_arora]

Hi Darren,

Have sent you the snapshot.

Thanks
Raj

[Darren]

Hi Raj

Thanks for the snapshot. Certainly a wierd one there but I have a couple of workarounds for you

1. Edit your 'Dav Best Seller Sidebar' layout and comment out
'DAV Product Image'

On the line underneath, paste

<img style="border: 0;" src="<actinic:variable name="ProductImageFileName" />" width="75" alt="<actinic:variable name="ProductName" encoding="strip"/>" /><actinic:block if="%3cactinic%3avariable%20name%3d%22IsProductReferenceVisible%22%20%2f%3e" >
(Ref: <actinic:variable name="ProductReference" />)
</actinic:block>

You can edit the width and height there to suit

2. Alternatively, you could put the affected images in the root of the site folder, I think though the code edit above will probably be less work

[raj_arora]

Thanks Darren.

The work around seems to have worked. Much appreciated!

[Darren]

Great to hear it and thanks for letting us know. Just out of interest which one did you use, the code change or moving the images?

Thanks

[raj_arora]

I've done the code change.

Incedentally, I saw the same issue a few weeks ago when I tried to put the login fields in the sidebar. If I logged in from a product page, everything was fine, but if I logged in from the brochure page (home page) then all the images dissapeared.

I've worked around this by simply having a login button in the sidebar instead, but I might try to go back to the login in a sidebox and see if that issue still happens.

Thanks for your help!

[Clive.Aspen]

It's no surprise to see that you're on 10.0.3. Afraid that version's beginning to look like a duff one.

Hi Norman, What else is duff about 10.0.3?
I was just about to upgrade from v10...
Should I not bother?

[NormanRouxel]

There seems to be a few users experiencing problems with Extended Info images. I've tried to replicate this but haven't been able to.

It might be better to look for Actinic posting a definitive report of the problem and whatever solution they suggest.