Server Error after upgrade to 10.03

[Ian Clyde]

Hi,

My apologies at the outset as I'm a complete bo-zo on most things Actinic and definetly anything to do with servers. In brief I upgraded both my sites to 10.03 yesterday and, oddly, one site is working fine but I'm getting an error when I try to refresh the other one.

The main error message seems to be pointing towards a permissions issue and when I do a test on the Network Settings I get a similar message. I have seen on a previous thread here about Actinic uploading the incorrect permissions on the cgi-bin folder (644) whilst it should be 755?

I have no idea how to change these permissions (yes, I'm useless) and I can't see it as an option in the Network Settings either.

Can someone advise? Any help greatly appreciated.

Many thanks.

Error message from Network Settings Test:
The test script failed to execute on the web server. The error could be caused by several things. Check:
- the 'Path to the Perl shell'
- the 'CGI script extension'
- the 'Path to CGI-BIN'
- the 'CGI-BIN URL'
- the amount of web space left on your server
- if your server is configured to accept POSTs to CGI scripts
- the permissions on the server:
On Linux/Unix based servers the permissions should be:
cgi-bin (755)– drwxr-xr-x
Online Store Folder (777)– drwxrwxrwx
On Windows based servers (need to be checked with the hosting company):
IIS
cgi-bin = read/execute
Online Store Folder = read/write/execute
NTFS
cgi-bin = Catalog's FTP account needs 'Change' permissions on the directory
Online Store Folder = Catalog's FTP account needs 'Change' permissions on the directory AND the IUSR_<servername> account needs to have 'Change' permissions on the directory

Ian.

[Duncan Rounding]

You will need ot either go into the file explorer on your hosting control panel or use an FTP client (presumaing you don't have a windows hosting package) to change the permisions manually. (CHMOD is what it is called depending on your FTP client)

[Ian Clyde]

Thanks for that Duncan, I have just managed to speak to my hosting company and they assure me the cgi-bin permission is set to 755 and the root folder to 777 as advised by Actinic. The guy did wonder about a '.htaccess' file causing a possible problem so he re-named it but made no difference...still get the error message.

Would you have any other ideas?

Thanks for your time.

[Duncan Rounding]

The network test must pass before you will be able to get the site running correctly.
You could try changing the script ID temporarily as a test.

[Ian Clyde]

Thanks again....tried changing it from 1 to 2 but no joy. Guess I will have to await to see if Actinic Support have any ideas tomorrow?

[Darren B]

did you restart actinic after changing the script id, then do a full site refresh

[Ian Clyde]

Hi Darren, no I didn't but just doing that right now.

However, one small update is that, bizarrely, I changed a few settings in the Network Settings box just to match those of my other site, which still didn't make any difference, so I then changed them back to the original settings...and the Network Settings test worked fine.....but still got the error message when I tried to upload the site.

Now after closing actinic and just re-checking the Network settings test...it failed again....this is driving me bonkers!

[Ian Clyde]

Did a complete site refresh...still no joy.

[Darren B]

what AV / firewall program are you running?

[Ian Clyde]

I use AVG (free) and standard W7 firewall. I've been fortunate in that my web developer (Louise at Peblaco) has replied to me this afternoon and has found:

'the cgi-bin is set to 755. The files inside it are not. The files inside on The Candlelight Co are 755, the files inside on The Natural Living Co are 644, I believe they should be 755 otherwise the Perl scripts don’t run properly.'

I think this is eaxcatly what another user was saying on another thread not so long ago.....have Actinic messed up here...is there something wrong with the 10.03 upgrade that sets the wrong permissions? Please forgive me if I'm being ignorant here...as I said at the beggining I'm a complete bo-zo on these matters.

Thanks Darren...

[Ian Clyde]

Looks as if Louise was right, a problem with changing permissions on the server as the problem now appears to be fixed. My thanks to Louise, Darren and Duncan