General Script Error Occurred: Error: The input is NULL

[SPS]

Hello,

We have got this intermittent error on the site, when checking out in various browsers.

http://www.smartpackagingstore.co.uk...in/os000001.pl
This the page where the customer selects which payment method.

The page normally just goes blank or IE shows:-
A General Script Error Occurred -------------------------------------------------------------------------------- Error: The input is NULL -------------------------------------------------------------------------------- Press the Browser back button and try again or contact the site owner.


It does not always happen but can anybody shed any light, we have refreshed the site a few times but to no avail.

Thanks

[SPS]

We do not use SSL.

The page below is what we are on before the scripting error.

http://www.smartpackagingstore.co.uk...store.co.uk%2f

[Mike Hughes]

I've looked and it all looks very flaky.

Sometimes I get the 'Input is Null' message, sometimes I get a 'page cannot be displayed' error.

It's hard to say what the problem is. This could be related to the scripts having troubles accessing the session files so I'd be looking at things like your network settings and folder permissons.

It might be worth checking over previous threads for 'input is null' errors and maybe upgrading to 10.0.4 might fix it.

Mike

[SPS]

I've looked and it all looks very flaky.

Sometimes I get the 'Input is Null' message, sometimes I get a 'page cannot be displayed' error.

It's hard to say what the problem is. This could be related to the scripts having troubles accessing the session files so I'd be looking at things like your network settings and folder permissons.

It might be worth checking over previous threads for 'input is null' errors and maybe upgrading to 10.0.4 might fix it.

Mike

Thanks, I will try the upgrade, the site has been working well since we upgraded in December 2010, but seems to have developed this issue, nothing else has been changed apart from new products and content.

[NormanRouxel]

Could also be server problems. The scripts seem very slow to run and right now I'm looking at a blank page when simply adding a single item to cart.

Check with your server people and ask them if the server is overloaded or underperforming.

[SPS]

Could also be server problems. The scripts seem very slow to run and right now I'm looking at a blank page when simply adding a single item to cart.

Check with your server people and ask them if the server is overloaded or underperforming.

Just checked with Fasthosts and all is well with the server, we still have 40GB of free space.

[Duncan Rounding]

Just checked with Fasthosts and all is well with the server, we still have 40GB of free space.

Unfortunately Fasthosts have not got a good reputation with Actinic sites. Search the forum for Fasthosts and you will see a lot of posts.

[SPS]

Unfortunately Fasthosts have not got a good reputation with Actinic sites. Search the forum for Fasthosts and you will see a lot of posts.

Thanks, we have been using the same server with them since 2006 and have never really had a problem, just trying to sort this error out which maybe a design issue from Teclan.

We have tried the below which has not worked for us:-

From Teclan:-
web > network setup > increase the CGI Script ID Number by one e.g. if 0
> change to 1 > apply > web > refresh website

From Actinic Support:-
as far as I can see your web designer has decided to remove the entire contents of the existing head tag and replace them with a couple of layouts that contain the same code and repeating one of the layouts 'JavaScriptLayouts'.

You have a choice of which layout to remove, however you must only remove one.

I think it would be wise to remove the one from the odd combined layout.

Please go to 'Design | Library | Layouts' and scroll down to the group 'teclan Layouts' and expand it, double click on the layout 'Overall Page Header'.
Scroll down to line 6 and remove the layout: -

JavaScriptFunctions

and click 'OK'.

Once you have done this, run the command 'Web | Refresh Website' to rebuild the online site files.