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    #1

    Order Number greater than 7 digits

    I have just moved a client's site to a new hosting environment, and as a result the order numbering has gone awry.
    They were XXXXXX80048003 i.e. eight digits starting with 8
    but now the highest sequence number I can set it to is seven digits and the eighth one is zero.

    If I manually set the eigth one in order.num and backup.num, the next order is reset to 0000000.
    How do I set the eighth one? It was there before... where does it come from??
    Mike Booker
    M B Web Services
    mbws@mbwebs.co.uk
    +44 1932 340318
    Tags: None
    #2
    I think it's usually the sequence / number used for the perl scripts.

    It can also be set manually using a script mod.

    Mike
    -----------------------------------------

    First Tackle - Fly Fishing and Game Angling

    -----------------------------------------

    Comment

      #3
      Yes it is. Thanks! When the cgi script number was set to 1 the eighth digit was 1 but I have now tested setting it to 8 and then to 9 and the eighth digit corresponds to that number on the orders.
      Having worked with AC since v3 it's amazing how these little features still baffle. [edited due to typo]
      Mike Booker
      M B Web Services
      mbws@mbwebs.co.uk
      +44 1932 340318

      Comment

        #4
        i use a mod on the order script that uses the first 4 numbers/letter from the post code (default uses the last 4) this makes it easier for us to identify were the customer is and searching is better as you dont need the full post code.

        I also use the sctipt id for the year, so it would show this year as 11

        Darren

        Comment

          #5
          Darren,

          Does your mod mean order numbers are less 'unique'?

          For example, using a postcode's first 4 characters (PO19 = Chichester), if I sell mainly to Chichester and surrounding areas, the following might appear to be orders from same company
          JBPO1910000001
          JBPO1910000002

          though JB could be Joe Blogs of one company or John Brown of ano company.

          However, using a postcode's last 4 characters
          JB97YA10000001
          JB92BH10000002

          now they are clearly separate companies in different areas.

          I suppose this isn't as significant an issue when selling nationally.

          James

          Comment

            #6
            In all honesty when searching we just ask the customer for the last 4 numbers if looking up in Actinic.

            Our back office system has many ways to look up a customer and the easiest is by postcode. The main reason for using the first 4 is to get the geographical location. Its a quick reference for everyone.

            it makes no difference to the order number if joe bloggs and john brown both live in the same street / area, the last set of numbers is an indication of the different orders + the possibility we are handling two at the same time in the same area with the same first six numbers is extrememly rare, not impossible i know. But to the use of these numbers is not important for traceability as actinic is not suited to running a business, as a result the orders are not processed through it. Their life is normally less than 24 hours in Actinic.

            It's horses for courses though

            Comment

              #7
              Originally posted by MikeBooker View Post
              Yes it is. Thanks! When the cgi script number was set to 1 the eighth digit was 1 but I have now tested setting it to 8 and then to 9 and the eighth digit corresponds to that number on the orders.
              Having worked with AC since v3 it's amazing how these little features still baffle. [edited due to typo]
              We have exactly the same problem. We migrated servers yesterday and we have also lost the "1" from the 8th digit.

              Where will we find this cgi script number and what do we have to do to modify it?

              Comment

                #8
                Its under Web in Network Setup - default is 1 - note that if you change it then you need to do a Web Refresh
                Mike Booker
                M B Web Services
                mbws@mbwebs.co.uk
                +44 1932 340318

                Comment

                  #9
                  You will find the script number in Web - Network Setup, lower left. Do not use 9 though as this is used by Actinic in test mode. Check your links on your site and make sure they all work as expected - any hardcoded links (i don't think you have any) that use a particular script ID will not work if changed.

                  Comment

                    #10
                    Originally posted by drounding View Post
                    You will find the script number in Web - Network Setup, lower left. Do not use 9 though as this is used by Actinic in test mode. Check your links on your site and make sure they all work as expected - any hardcoded links (i don't think you have any) that use a particular script ID will not work if changed.
                    The old network settings had this script number value set to "1" and the 8th digit was a "1"

                    The new network settings provided by the service provider have the script number set to 67 and as such the 8th digit is a "7".

                    Does this mean that if I change the script number to 61 and do a refresh, the numbering should return to the old format?

                    Comment

                      #11
                      Yes but you could just as well change the script IDback to 1, it doesn't need to be in 60s.

                      Comment

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