VAT value getting reset to zero

[party_pete]

My last unaffected order was around 18.15hrs yesterday.

Basically any order received and paid for via SagePay is downloading correctly and the correct amount is debited from the customer but once the order has been downloaded it is flagged as "Excessive Payment Received".

On further investigation in the "Totals" tab of the order, the Tax 1 entry is fine in the Original but has been reset to zero in the Current.

This is strange as no changes have been made and order processing and publishing for this site are on different computers.

Any ideas?


Actinic V10.0.3 LAFA

[Mike Hughes]

Compact and repair the database?

From what I remember, Actinic tends to update orders when opened to the current tax settings so it's worth checking what the tax settings are on the order processing computer.

Mike