License Key . . . .

[trafford]

Where in the software is the license key? I thought it was under business settings and asked for it to be emailed to me . . . unfortunately I've been emailed the postcode anywhere key !

I'll have to ask someone to copy/paste it to me in a mail from work unless a support staff member from the forums can email it to me directly ??

TIA

Dave

[Duncan Rounding]

You will find the key under Housekeeping - Security - Authorization Key.

[trafford]

Many thanks Duncan, I will email work and have them forward it to me.

[trafford]

Well I've got the license key and entered it into the software, i had actually added a new product the other day and got this message when previewing it -
I've imported a current snapshot to my home machine (not works) so i'm assuming i'm missing some code but I thought it would have all been included in the snapshot?

can't copy it so this is rough . . .

Warning: include_once (dpimagesupport.php) failed to open stream. No such file or directory in main on line 4 Warning: include_once() failed opening file:///C/Documents and settings/all users/application data/actinic V10/Site 1/Design PreviewHTML_Administrator/dpimagesupport.php'for inclusion (include_path=".:C:\php5\pear') in main on line 4

Any pointers to where it's gone wrong please??

Dave

[Duncan Rounding]

Does dpimagesupport.php exist in the path mentioned in the error message?
If not copy it in.

[trafford]

Hello Duncan,

Sorry can you expand on that for me please -

Is it that I'm missing this entire folder and contents, DesignPreviewHTML?
dpimagesupport.php is inside the design preview folder I take it? I don't have a DesignPreviewHTML folder within the site1 folder.

I had someone at work take the snapshot and get it to me on a USB stick, is there something in the way the snapshot was done that's caused the folder to be missing? If so then I'll have the snapshot re-done.
We've also got lightbox images too so this has me wondering if it's going to affect that as well ?

Thanks

[Duncan Rounding]

The folder is not part of the snapshot it is part of the normal Actinic installation and is created as a sub folder for every site. If you don't have it then there's something fishy about your installation.

[NormanRouxel]

Is this an upgraded site? If so, the file dpimagesupport.php is part of several Drillpine add-ons. Locate it in your old Site folder. And copy / paste it into your new.

[trafford]

Hello Duncan/Norman,

Yes the site has additional software i.e the lightbox images i mentioned, I always assumed that a snapshot was literally like a disc/ghost image and copied the whole over.

I see the clue was in the name now sorry, dp for drillpine, missed that.

Do I copy the entire DesignPreviewHTML folder over ? Just a quick recap about the installation, this is a snapshot I'm importing into the software on my machine at home to enable me to work from here while i'm out of action.

[trafford]

Just a thought to save missing anything but would it be sensible/recommended to just copy ALL the subfolders in the works machine onto a USB and then paste them into my machine at home?

[leehack]

Just do as instructed Dave, nothing more, nothing less, Norman has really been quite clear on what to do, just move the one file.