Login form not appearing

[Samlock]

Good afternoon all,

Bear with me here as I was not involved with the setting up and installation of Actinic for this site, but I've been given the task of resolving this issue so my knowledge of Actinic is rather low!

The easiest way to describe the problem is to show you: http://www.papermilldirect.co.uk/cgi...l?ACTION=LOGIN

If you browse to http://papermilldirect.co.uk, then click on "Exclusive Club" on the bottom of the left hand menu, this is where the error appears. Nothing has changed with this site since 8 days ago when we had to restore some .pl files, but it has been working without issue all of this week, up to 4:11pm yesterday when I checked the page as our shop admin reported that she was not receiving emails from the Exclusive Club form (custom PHP script, I believe).

I've had a look at the files from the previous 7 days of backups, the MD5sum for each file is identical so I don't think the ss000001.pl file has changed. Had a brief look at the code behind it (NOTE: I haven't re-uploaded any modified files!) and made little progress.

Now, I know the error message states that "/httpdocs/acatalog/P_login.html" does not exist, but again checking the past 7 days of backups, that file is not included anywhere and I don't believe anyone has access to delete/move it...

Any help would be greatly appreciated!

[NormanRouxel]

Welcome to the Community, Sam.

Weird. The file that's not found "P_login.html" is the file-name used when Previewing the site on your back-office PC. The file that is uploaded and should be being used is "login.html".

Something is interfering with Actinic's handling of that file name. Or perhaps you've hard-coded it.

[Samlock]

Hi Norman, thanks for the welcome and reply As you can probably tell it was quite a rushed first post as my user is getting a little frustrated!

Weird indeed, didn't know about the differences between P_login.html and login.html.

All that I have changed so far has been the php file which is called from the (I'm assuming) login.html page when a customer files a request to join the Exclusive Club - I haven't dared change anything in the Perl files!

I'll have another root around and update after the weekend with what I find.

Thanks

[Samlock]

Really can't understand how this change has happened, but it also seems to have affected (effected?) some of the users who log into our website as well. I had to clone another file as well, shop.html to P_shop.html.

Although it's working now and (as far as I can tell) should work from now on, is there any advice anyone could give me towards sorting this one out?

[NormanRouxel]

Could you have accidentally copied any of these files into your Site folder?

I recall cases where files intended for the live site were not being uploaded properly because copies were in the Site folder.

In V10, the site folder usually only contains one1 .html file (BrochureTestPage.html).

You really need to fix this as the P_ prefixed files are not correct.