refunds

[GDFB]

Hi Guys
We are not able to make refunds. We get the message that the request was declined by the payment gateway. I have also tried in the admin section with the same result.
Any ideas as support are not being helpful as we do not pay the support contract.
Thanks
Stephen

[Mike Hughes]

It's hard to say what the problem might be but you can get free email support without having cover. Click the 'Support Center' text at the top of the page to find the link.

Mike

[GDFB]

Thanks Mike