Feefo Comments not visible on Internet Explorer 10 except in compatibility mode

[tobyharris]

Hi would like to include Feefo customer comments on my product pages. I am using V10 and have found that although my setup is fine in Chrome, Firefox and Safari, in Internet Explorer 10 the comments only display in compatibility mode.

I have created a test page to demonstrate the problem.

http://www.watergardeningdirect.com/acatalog/Feefo-Sellerdeck-Test.html

I have raised this problem with Sellerdeck support but as yet they have not found a solution.

If anyone is successfully displaying feefo comments which can see seen in Inter Explorer 10, it would be very helpful to have a look at your page.

Thank you in advance for any help or suggestions you can offer

Toby

[Mike Hughes]

I don't have a solution for you but the comments on your test page don't show in IE11 either.

[peblaco]

See: http://community.sellerdeck.com/showthread.php?t=54369.

[tobyharris]

Thank you for your info Peblaco. I know v10 is getting on a bit, I have version 11 as well and it seams the code is identical on that version.

[tobyharris]

Possible Solution

By "standing on the shoulders of giants " I think I may have stumbled in to a solution to this problem.

From a lot of reading it appears that IE10 and greater deals with xml differently, according to http://news.softpedia.com/news/XMLHt...0-282719.shtml the responseXML has been updated to return a native XML document and I think that this is what has been causing the problem of Feefoo comments only showing up in ie10 in compatibility mode. To be honest I have a very limited understanding this subject.

I found some sample code at http://www.w3schools.com/xsl/xsl_client.asp which after some trial end error I believe solves the problem

Js code change in function LoadXMLDoc:


/* Start Original Code */
/*
if (window.XMLHttpRequest)
{
xhttp=new XMLHttpRequest();
}
else
{
xhttp=new ActiveXObject("Microsoft.XMLHTTP");
}
*/
/* End Original Code */




/* Start Replacement Code */
if (window.ActiveXObject)
{
xhttp = new ActiveXObject("Msxml2.XMLHTTP"); // added test line
}
else
{
xhttp = new XMLHttpRequest(); // added test line
}
/* End Replacement Code */

I have uploaded a test page using this code:
http://www.watergardeningdirect.com/...-solution.html

I have used the Sellerdeck community to find solutions to problems on many, many occasions, so if this posts helps any one I am pleased to be able to give something back.

I would be very grateful if any of the more experienced and knowledgeable contributors to the community could have a look at this code and tell me if they can see any problems.