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NEW USERS - Please Read This First

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  • NEW USERS - Please Read This First

    Getting The Most Out Of The Actinic Community

    Before you ask a question, make sure you have looked at the available sources of help that exist already.
    Searching the Community

    When searching the Community, don't forget that you can use the 'Search in Forums' section to only search threads within the version of Actinic you are using. This can help by giving you a much more useful set of results.

    Try also searching for a variety of search terms - for example, if you have a question about search engine optimisation, don't just search for 'Google' - try searching for 'search engines' or 'SEO'.

    Asking a Question

    To ask a new question, click the 'New Thread' button at the top of the list of questions.

    When you ask a question, please make sure you give your question a descriptive title e.g. rather than 'Help Me Please' - use something like 'My products stretch too far across the page'. That way, you have a much better chance of catching the eye of one of the regular forum contributors.

    Also, when asking a question, please ensure you include the following:
    • If it's a layout or design issue, or odd behaviour on your site, please include a URL that shows the problem.
    • If it's a problem with Actinic not uploading, please include your settings from the 'Network Setup' screen. You can get these easily by clicking the 'Export' button. Please make sure you remove your FTP username and password from the post though!
    • If something strange is happening within your copy of Actinic then please include a screenshot that shows the problem. You can take a screenshot by pressing the 'PrtScn' button on your keyboard and then pasting it into a graphics program, or Microsoft Word. Then use the 'Manage Attachments' button to add it to your thread.
    If you don't want to leave your URL/Network Settings on the thread forever, then you can click the 'Edit' button to remove them once the problem is solved.

    Finally, don't forget that this forum is designed for Actinc users to help each other, and the vast majority of forum users are giving their time voluntarily to help out. If you want support directly from Actinic then register an email support query at