V11 installed fine and ftp'd to server correctly, then after a few tests with 'retriving orders' and 'publish to web' the following error occurred.
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The web script was unable to open the specified file.Possible Cause:
- Permissions problems:
Check the permissions of the web site.
On Linux/Unix based servers the permissions should be:
cgi-bin (755) – drwxr-xr-x
Online Store Folder (777) – drwxrwxrwx
On Windows based servers (need to be checked with the hosting company):
IIS
cgi-bin = read/execute
Online Store Folder = read/write/execute
NTFS
cgi-bin = Catalog's FTP account needs 'Change' permissions on the directory
Online Store Folder = Catalog's FTP account needs 'Change' permissions on the directory AND the IUSR_ account needs to have 'Change' permissions on the directory
Run the Web | Configure Web Site Details command to verify your setup
- The path from the cgi-bin to Online Store folder is incorrect or the folder has been renamed or removed
- There could be a setting in your firewall that could cause this problem. To test this try turning off your firewall while you perform the upload.
Command: retrieve Filename:
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I inspected the cgi-bin folder and the acatalog folder, all permission were correct, I then deleted the cgi-bin and acatalog folder and created a new cgi-bin folder and 'Refreshed Website', this fixed the problem for a while before the error returned.
-----------------------------------------------------------------------------------------
The web script was unable to open the specified file.Possible Cause:
- Permissions problems:
Check the permissions of the web site.
On Linux/Unix based servers the permissions should be:
cgi-bin (755) – drwxr-xr-x
Online Store Folder (777) – drwxrwxrwx
On Windows based servers (need to be checked with the hosting company):
IIS
cgi-bin = read/execute
Online Store Folder = read/write/execute
NTFS
cgi-bin = Catalog's FTP account needs 'Change' permissions on the directory
Online Store Folder = Catalog's FTP account needs 'Change' permissions on the directory AND the IUSR_ account needs to have 'Change' permissions on the directory
Run the Web | Configure Web Site Details command to verify your setup
- The path from the cgi-bin to Online Store folder is incorrect or the folder has been renamed or removed
- There could be a setting in your firewall that could cause this problem. To test this try turning off your firewall while you perform the upload.
Command: retrieve Filename:
-------------------------------------------------------------------------------------------------
I inspected the cgi-bin folder and the acatalog folder, all permission were correct, I then deleted the cgi-bin and acatalog folder and created a new cgi-bin folder and 'Refreshed Website', this fixed the problem for a while before the error returned.
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