New Error

[OliverS]

HI, keep getting the following message now although it has worked all day yesterday and this morning but now keep coming up when it tries to sync accounts etc.

The web script was unable to open the specified file.Possible Cause:
- Permissions problems:
Check the permissions of the web site.

On Linux/Unix based servers the permissions should be:
cgi-bin (755) – drwxr-xr-x
Online Store Folder (777) – drwxrwxrwx
On Windows based servers (need to be checked with the hosting company):
IIS
cgi-bin = read/execute
Online Store Folder = read/write/execute
NTFS
cgi-bin = Catalog's FTP account needs 'Change' permissions on the directory
Online Store Folder = Catalog's FTP account needs 'Change' permissions on the directory AND the IUSR_<servername> account needs to have 'Change' permissions on the directory

Run the Web | Configure Web Site Details command to verify your setup

- The path from the cgi-bin to Online Store folder is incorrect or the folder has been renamed or removed

- There could be a setting in your firewall that could cause this problem. To test this try turning off your firewall while you perform the upload.

Command: retrieve Filename:


I have checked the cgi-bin and acatalog permissions and these are as above.

Thanks
Oli

[Steve G Griggs]

This sounds more like it's somewhere in the server setup or an incorrect path specified somewhere in the network setup than an a problem with Actinic to me.
If it's happened during the day without altering anything it could be a server side problem? Has the host company changed anything?

[Darren B]

have you been on the getsatisfaction site and taken a look there, this is beta software and all problems should be listed there!

from memory there is a thread listing this or simlar problem