Google Checkout Orders

[Foyowa]

Am I to presume that Google Checkout Orders do not download into Actinic but have to be created as an offline order?

[Darren B]

no they download in to actinic with the payment attached.

A word of warning

Google will pass and order as paid and if the credit card later declines it will try and make a call back, unfortunately actinic can not handle any order updates so you might find an order is marked as full payment but in reality you have not been paid.

Its a shame that actinic have not finished the intergration but it took over three years to get GC to this point so dont hold your breath for any improvements to the intergration

[Foyowa]

OK, well I have setup Google Checkout according to the Knowledge base and have SSL on my site so the callback is working fine as I get emails from Google notifying me of orders but I don't get anything downloading to Actinic, not even in the Pending Payment Services Provider.

The CGI Script ID number on my site is 67 so the callback URL is https://www.supplementwarehouse.co.u...pl?ACTION=GCCB.

I have attached the integration settings.

[Foyowa]

Anyone got any ideas on this one?

[Mike Hughes]

I get emails from Google notifying me of orders

I haven't used Google Checkout but Google emails would probably just confirm the payment rather than the callback.

There are a couple of ways I can think to see what is happening:

1. Place a test order.

Place an order yourself, pay using GC and see if you're taken back to the Actinic receipt page at the end. This should also trigger the customer email.

Look out for any error messages or missing pages along the way.

2. Look on your server. Each order should have a .ord file (for the order details) and a .occ file (for the payment). If the .occ file is missing then something isn't right.

3. Look in your error.err file. This should log any errors the scripts are experiencing.

Mike

PS. You have a lot of 'Permission Denied' errors regarding your session files. It might be worth checking the access permissions you've set on the acatalog folder.

[Foyowa]

Have you set google to
''Notification as XML (Requires an HTTPS URL)''

This works for me.

A note to also worth noting is that often google alters the price the customer pays you slightly. Its to do with VAT rounding. I often get a PSP error when downloading orders and have to adjust them manually before transfereing them into sage.

I have set the Notification to XML and I have a https url

[Foyowa]

Still trying to get a solution to this. Any help would be appreciated.

[Darren B]

is the API version correct? mine is set to 2.4

[Foyowa]

I have been using the API version 2.0 as recommended. I have checked the error messaging in Google Checkout and have found that I have been getting the following error.

URL you are using for merchant calculations is not valid or is not https http://www.supplementwarehouse.co.uk...22523378B18710 -- the error we got is An HTTPS URL is required.

That's strange because I have https setup.

I tried changing the API version to 2.4 but got the following error message.

We encountered an error processing your notification acknowledgment. The error we got is: Error parsing notification acknowledgment.

[Krithika]

Hi there

Sorry to hear about the issues with your Google Checkout integration. If not done so already, I suggest contacting Actinic support for further help. Contact details are given here .

Regards