Announcement

**Mike Hughes** · 03-Jan-2012, 11:31 AM

If you search the forum you'll find the suggested Heart settings in the Knowledge base.

If they don't work for you then it's best to post your network settings into the forum for people to look at. It's hard to guess at the problem without knowing anything about what you're doing.

Mike

**champs** · 03-Jan-2012, 11:37 AM

Hi, Thanks for the reply. I did search and checked my settings where the same.

The SMTP server is : mail. then my domain
Username and Password required is ticked
And I have input the correct username and password, which work in Outlook.

I didn't want to include the exact settings for obvious reasons but can't see there is anywhere else to input anything.

**Mike Hughes** · 03-Jan-2012, 11:52 AM

The best way to show us your settings is to export them and then copy and paste into the forum. As long as you overwrite the username and password I can't think what reasons there might be not to do this.

Anyway, I've found your website from your profile.

Your error log has these error messages in it which should give a clue to the problem:

Program = ORDERSCR, Program version = 25252 , HTTP Server = Apache/2 , Return code = 999 , Date and Time = 2011/12/20 12:53, Internal Errors = Error returned from SMTP server (4: <parts@allpartssouthwest.com;>: malformed address: ;> may not follow <parts@allpartssouthwest.com
)
Program = ORDERSCR, Program version = 25252 , HTTP Server = Apache/2 , Return code = 999 , Date and Time = 2011/12/22 09:09, Internal Errors = Error returned from SMTP server (4: <parts@allpartssouthwest.com;>: malformed address: ;> may not follow <parts@allpartssouthwest.com
)
Program = ORDERSCR, Program version = 25252 , HTTP Server = Apache/2 , Return code = 999 , Date and Time = 2011/12/23 10:07, Internal Errors = Error returned from SMTP server (4: <parts@allpartssouthwest.com;>: malformed address: ;> may not follow <parts@allpartssouthwest.com
)
Program = MailForm, Program version = 22784 , HTTP Server = Apache/2 , Return code = 999 , Date and Time = 2011/12/26 20:16, Internal Errors = There is no valid input parameters for the script! Check the referencing HTML code!
Program = ORDERSCR, Program version = 25252 , HTTP Server = Apache/2 , Return code = 999 , Date and Time = 2011/12/28 12:06, Internal Errors = Error returned from SMTP server (4: <parts@allpartssouthwest.com;>: malformed address: ;> may not follow <parts@allpartssouthwest.com
)
Program = CATACACC, Program version = 24250 , HTTP Server = Apache/2 , Return code = 999 , Date and Time = 2011/12/30 09:25, Internal Errors = No such user (or invalid password...)
Program = CATACACC, Program version = 24250 , HTTP Server = Apache/2 , Return code = 999 , Date and Time = 2011/12/30 09:25, Internal Errors = No such user (or invalid password...)
Program = ORDERSCR, Program version = 25252 , HTTP Server = Apache/2 , Return code = 999 , Date and Time = 2011/12/31 10:16, Internal Errors = Error returned from SMTP server (1: 535 Incorrect authentication data
)
Program = ORDERSCR, Program version = 25252 , HTTP Server = Apache/2 , Return code = 999 , Date and Time = 2011/12/31 10:17, Internal Errors = Error returned from SMTP server (1: 535 Incorrect authentication data
)
Program = MailForm, Program version = 22784 , HTTP Server = Apache/2 , Return code = 999 , Date and Time = 2011/12/31 21:48, Internal Errors = Error returned from SMTP server (1: 535 Incorrect authentication data
)
Program = MailForm, Program version = 22784 , HTTP Server = Apache/2 , Return code = 999 , Date and Time = 2012/01/01 02:21, Internal Errors = Error returned from SMTP server (1: 535 Incorrect authentication data
)
Program = CATACACC, Program version = 24250 , HTTP Server = Apache/2 , Return code = 999 , Date and Time = 2012/01/02 22:55, Internal Errors = No such user (or invalid password...)
Program = CATACACC, Program version = 24250 , HTTP Server = Apache/2 , Return code = 999 , Date and Time = 2012/01/02 22:55, Internal Errors = No such user (or invalid password...)
Program = ORDERSCR, Program version = 25252 , HTTP Server = Apache/2 , Return code = 999 , Date and Time = 2012/01/03 10:51, Internal Errors = Error returned from SMTP server (1: 535 Incorrect authentication data
)
Program = ORDERSCR, Program version = 25252 , HTTP Server = Apache/2 , Return code = 999 , Date and Time = 2012/01/03 10:53, Internal Errors = Error returned from SMTP server (1: 535 Incorrect authentication data
)

The key one's appear to be:

Error returned from SMTP server (4: <parts@allpartssouthwest.com;>: malformed address: ;> may not follow <parts@allpartssouthwest.com

Error returned from SMTP server (1: 535 Incorrect authentication data

So make sure there's no ; after your email address and check your authentication settings.

Mike

**champs** · 03-Jan-2012, 02:05 PM

Email Settings

Thanks for investigating. I have checked and there is no ; in the email address. This was last year when we were shut and it was supposed to be forwarded to my personal address as well as work one.

I have checked my authentication data username/password and there is no difference.

My exported settings are as follows~

HTTPPROXYMODE 0
HTTPPROXYADDRESS
HTTPPROXYPORT 80
HTTPPROXYUSER
HTTPPROXYPASSWORD
FTPPROXYMODE 0
FTPPROXYADDRESS
FTPPROXYPORT 21
FTPPROXYUSER
FTPPROXYPASSWORD
SCRIPTID 1
SCRIPTEXT .pl
SMTPHOST mail.allpartssouthwest.com
WEBSITEURL http://www.allpartssouthwest.com/
IGNOREPASSIVEERRORS true
USERELATIVECGIURLS false
PATHTOPERL /usr/bin/perl
USEENHANCEFTP true
FTPCLIENTTIMEOUT 60000
FTPRETRYDELAY 3000
FTPKEEPALIVEINTERVAL 60000
FTPSILENT false
FTPMAXRETRIES 3
FTPCONNECTTIMEOUT 60000
SMTPAUTHREQUIRED true
SMTPUSERNAME parts@allpartssouthwest.com
SMTPPASSWORD
COMPRESSIONPACKETSIZE 1024
COMPRESSEDUPLOAD false
CATALOGURL http://www.allpartssouthwest.com/acatalog/
ONLINESTOREFOLDERNAME acatalog
CGIBINURL http://www.allpartssouthwest.com/cgi-bin/
PATHFROMCGITOCATALOG ../public_html/acatalog/
CODEBASE ./
FTPHOST ftp.allpartssouthwest.com
FTPUSERNAME allpartssouthwest.com
FTPPASSWORD
PATHTOCGIBIN /cgi-bin/
USEPASSIVEFTP true
FTPPATHFROMCGITOCATALOG /public_html/acatalog/

**Mike Hughes** · 03-Jan-2012, 02:29 PM

The forum has a couple of things worth trying:

1. A full purge and refresh is suggested. Sometimes heart is reported to take a while before the cgi-bin becomes active. (Sounds unlikely but worth a try).

2. Try the settings here: http://community.actinic.com/showpos...52&postcount=4

i.e clear

FTPPATHFROMCGITOCATALOG /public_html/acatalog/

and try using email without stmp authentication. (make sure you clear the relevent bits before unselecting SMTP authentication as Actinic has sometimes remembered those and it's caused problems in the past).

Mike

**Artisan** · 03-Jan-2012, 04:57 PM

Heart used to provide the equivalent of localhost for non-authenticated email but they don't any more.

Are you just getting the error message in Network Setup? I host a lot of Actinic sites on my reseller package at Heart and I found that, more often or not, I get the error message when testing but the site sends out the emails OK.

The message often disappears from the test after the first upload but not always.

Malcolm

**Goz** · 03-Jan-2012, 07:48 PM

I host some sites on shared hosting with Heart Internet and all use localhost successfully for non-authenticated email.

**graphicz** · 04-Jan-2012, 02:53 PM

I have several sites on Heart as well.

Here are the network settings of my test site:

Code:

HTTPPROXYMODE	0
HTTPPROXYADDRESS	
HTTPPROXYPORT	80
HTTPPROXYUSER	
HTTPPROXYPASSWORD	
FTPPROXYMODE	0
FTPPROXYADDRESS	
FTPPROXYPORT	21
FTPPROXYUSER	
FTPPROXYPASSWORD	
SCRIPTID	3
SCRIPTEXT	.pl
SMTPHOST	localhost
WEBSITEURL	http://www.graphicz.eu.com/site1/
IGNOREPASSIVEERRORS	true
USERELATIVECGIURLS	false
PATHTOPERL	/usr/bin/perl
USEENHANCEFTP	true
FTPCLIENTTIMEOUT	15000
FTPRETRYDELAY	3000
FTPKEEPALIVEINTERVAL	30000
FTPSILENT	false
FTPMAXRETRIES	3
FTPCONNECTTIMEOUT	25000
SMTPAUTHREQUIRED	false
SMTPUSERNAME	
SMTPPASSWORD	
COMPRESSIONPACKETSIZE	1024
COMPRESSEDUPLOAD	false
CATALOGURL	http://www.graphicz.eu.com/site1/acatalog/
ONLINESTOREFOLDERNAME	acatalog
CGIBINURL	http://www.graphicz.eu.com/site1/cgi/
PATHFROMCGITOCATALOG	../acatalog/
CODEBASE	./
FTPHOST	ftp.graphicz.eu.com
FTPUSERNAME	graphicz.eu.com
FTPPASSWORD	**************
PATHTOCGIBIN	public_html/site1/cgi/
USEPASSIVEFTP	true
FTPPATHFROMCGITOCATALOG

Note that I make a folder 'cgi' within public_html and CHMOD cgi and acatalog 755.

**Darren B** · 04-Jan-2012, 04:59 PM

is the email address under business settings the same one you are using in the network settings?

**graphicz** · 04-Jan-2012, 05:15 PM

One doesn't specify an email address in network settings.
You do have to (in general) make sure that the email address in business settings is on the same domain as the website. eg: my test site is graphicz.eu.com/site1/ and the email is site1@graphicz.eu.com. A lot of hosting companies won't let you send to a hotmail email address (for example) using their sendmail.

**Darren B** · 04-Jan-2012, 05:23 PM

if authenticate is on the your normal username and password would be the email address, if the email account set under business settings is not a valid email then i believe from past memory that this can cause issues when trying to send

an old post http://community.actinic.com/showpos...12&postcount=2

**champs** · 05-Jan-2012, 09:49 AM

Heart Internet :-(

Hi,

Thanks for all the help with my email problems.

I went back to Heart and asked why I was having authentication problems and a was told to try the generic mail server for the hosting account which is mail94.extendcp.co.uk.

Th junior technician then went and changed my DNS mail settings for all my domains :-(
This then wouldn't allow anyone to access their emails. As my account was migrated from webfusion the mail has a different IP address to allow old usernames and passwords to be used.

This meant I had to wait all day yesterday before the DNS settings were fully reversed!!

After all of this my email does now work through Actinic :-)

I am going to wait for things to settle down then I might try either the localhost option or mail.allpartssouthwest.com and see if this now works.

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Email problems - Heart Internet

Email problems - Heart Internet

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