ooh - what's happening here?

[Jim Riley]

our office girls reporting the following errors after we moved over to a new server:

to quote their text to me...

"when [sally] enters the checkout she:
enters all details
clicks on CONFIRM
at this stage constant swirly circles come up
hasnt even clicked on DONE

BUT the order has gone thru (I can retrieve it when I download orders into Actinic)

Sally then has too view cart and delete all the current info she has just
inputted to start again

we're using V11

Any thoughts on what is going wrong?

Jim

ta

[NormanRouxel]

Ask them when it happened and then look in the error.err file in acatalog on your server for entries around that time. That file is H U G E and I see for example from a few days ago a set of rather ominous Read Error messages:

Program = ORDERSCR, Program version = 27395 , HTTP Server = Apache                        , Return code = 999                 , Date and Time = 2012/02/28 22:27, Internal Errors = Read error
Program = ORDERSCR, Program version = 27395 , HTTP Server = Apache                        , Return code = 999                 , Date and Time = 2012/02/28 22:27, Internal Errors = Read error
Program = ORDERSCR, Program version = 27395 , HTTP Server = Apache                        , Return code = 999                 , Date and Time = 2012/02/28 22:27, Internal Errors = Read error
Program = ORDERSCR, Program version = 27395 , HTTP Server = Apache                        , Return code = 999                 , Date and Time = 2012/02/28 22:28, Internal Errors = Read error
Program = ORDERSCR, Program version = 27395 , HTTP Server = Apache                        , Return code = 999                 , Date and Time = 2012/02/28 22:29, Internal Errors = Read error
Program = ORDERSCR, Program version = 27395 , HTTP Server = Apache                        , Return code = 999                 , Date and Time = 2012/02/28 22:32, Internal Errors = Read error
Program = ORDERSCR, Program version = 27395 , HTTP Server = Apache                        , Return code = 999                 , Date and Time = 2012/02/28 22:37, Internal Errors = Read error
Program = ORDERSCR, Program version = 27395 , HTTP Server = Apache                        , Return code = 999                 , Date and Time = 2012/02/28 22:48, Internal Errors = Read error

Also, this one may be the culprit:

Program = MailScri, Program version = 18819 , HTTP Server = Apache                        , Return code = 999                 , Date and Time = 2012/02/20 08:00, Internal Errors = Error returned from SMTP server (1: SMTP Authentication is not supported by this server!)

Your new server may not be able to send email the way the old one did. If customer confirmation emails are crashing that might explain why the checkout stops.

Run the Web / Network / Setup / Test and report what happens.