Out of stock products not showing on site & new quantity box issues

[P&W]

Hi there,

Apologies in advance if this has been answered previously, I have done a fair few searches and couldn't find anything. I am running Actibic V11 and until this morning was on 11.0.0.

I have two issues, the first one is that out of the blue my products are no longer showing as out of stock on my website. I hadn't done anything or changed anything, it just seemed to go like this all on it's own and I cannot figure out why.

I thought maybe I needed to update to 11.0.2 which I have done this afternoon but I still have the same issue and now I have another one too. Quantity boxes have now randomly appeared below all of my products like this:

https://www.prettyandwitty.co.uk/sho...-handbags.html

They weren't there before the update and I want them gone asap as they make it look awful.

Does anyone have any ideas how I can resolve either or both issues please?

All advice gratefully received, thank you

[NormanRouxel]

Welcome to the Community, Helen.

Lets fix the Quantity box problem first. It looks like the upgrader has removed a <!-- bit of code that comments out the Quantity field on your pages.

You'll need to tell us the contents of the layout used for the products on pages like leather-handbags.html. Here's how.

Select one of the products on that page in the Design Tree and then in the Product Details pane / Layout / Product, note down what's set for Product Layout.

Now go to Design / Library / Layouts / Products / <whatever noted down above> and copy all that code to the clipboard.

Paste it into a new post on this forum between [c o d e] and [/c o d e] tags (type them without the spaces). That will let us see the layout code and suggest corrections.

[P&W]

Hi Norman, thanks for the welcome and for taking the time to reply.

Fortunately my web chap has helped me to fix the quantity issue (I didn't think he would be working today hence my SOS!) however he doesn't know how to help my out of stock problem so I'm just left with that now.

I can't understand how or why it has stopped showing products as out of stock for no apparent reason so any help at all with that would be much appreciated.

Thanks very much x

[malbro]

I can't understand how or why it has stopped showing products as out of stock for no apparent reason so any help at all with that would be much appreciated.

Thanks very much x

The code to control stock displays exists on the site but the calls to get stock from the web site are not returning any values, I know you say you haven't done anything but this is usually a Perl script issue.

You could try a complete refresh rather than publish of the site to see if this cures it as this will upload all the scripts again.

[Mick Jackson]

I have the same problem with items not showing as sold out, but on clicking the buy button I get this message.

We are sorry, the combination you selected is unavailable at present due to G&H Sedge Sz.10 being out of stock.

Please wait for your browser to forward you to the next page or click here.

Catalog (v11.0.2) has obviously uploaded the correct data to the site, just failed in the visual department. A refresh of the site did not solve the problem.

[P&W]

Thanks for the replies, yes a complete refresh hasn't solved the issue for me either.

[NormanRouxel]

Helen,

As Malcolm said, the error seems to be from the stock Perl scripts. Google Chrome gives the most verbose error message which is:

XMLHttpRequest cannot load http://www.prettyandwitty.co.uk/cgi-...=1334050464710.

Origin https://www.prettyandwitty.co.uk is not allowed by Access-Control-Allow-Origin.
actinicextras.js:108Uncaught SyntaxError: parseJSON

What's going on here isn't in an area that I know much about but it looks like you're serving the site from

https://www.prettyandwitty.co.uk

but your Perl scripts seem to be in

http://www.prettyandwitty.co.uk

So this could be a network settings problem.

UPDATE:

Error messages disappear if I view http://www.prettyandwitty.co.uk/shop...-handbags.html (i.e. dont use https://)

However you've not said which products if any should show out of stock so it's hard to know what to look for.

Are you sure that you intend to be serving your HTML pages from https://?

[P&W]

Ok, issue solved! Thanks for your help.

[Mick Jackson]

That cure for P&W did not work for me.

Checked the network settings and they were OK, site not running in https except for check out, login and customer accounts details pages.

Checked the Perl files on the server and they are all showing the same date and time follwing a refresh. Also cleared the browser cache to eliminate local error.

Items showing the 'Out of stock' message on local machines preview.

One of the pages can be seen here:http://www.jackfish.net/acatalog/Onl...cials__96.html

The third item down - G+H Sedge, is one of many with the problem which is affecting all item that are 'sold out.'

[NormanRouxel]

Mike

You have a similar problem.

XMLHttpRequest cannot load http://jackfish.net/cgi-bin/st000067...=1334063274687.

Origin http://www.jackfish.net is not allowed by Access-Control-Allow-Origin.
actinicextras.js:108Uncaught SyntaxError: parseJSON

Somewhere in your network settings you must have jackfish.net instead of www.jackfish.net.

[Mick Jackson]

You hit the nail on the head.

Funny, the same network settings were carried over from v10 where they worked OK.

[malbro]

e you're serving the site from

https://www.prettyandwitty.co.uk

but your Perl scripts seem to be in

http://www.prettyandwitty.co.uk

That will stop stock control from working, the stock control uses AJAX to get the stock data by calling the PERL stock script from the site URL, as the scripts are not on this URL no response will be given. This may well cause other problems as well with the shopping cart which also calls the scripts in a similar way.