Line items now in new order format

[chris ashdown]

Noticed that if you open line items in V11.0.3 you get the list in Alphabetical order rather than the order entered by the customer

We have items entered by customer like

polo shirt Large
embroidery trevor
polo shirt small
embroidery barry

and so on

in the list it shows as

embroidery Barry
embroidery trevor
polo shirt large
polo shirt small

Any way to get back to original

[Krithika]

Hi Chris

I am checking this for you and will let you know if this was intentional or otherwise.

Regards

[Steve G Griggs]

I have noticed it as well, so I would assume it's been programmed in.

[brucet]

Unfortunately in previous versions the arrangement of order lines did not work properly, and could cause both components and discounts to become separated from the products they applied to. The change in v11.0.3 was to resolve those problems.

Unfortunately, in order to fix issues we sometimes have to change how the product works in ways that don't suit everyone. In this case there is no way to reverse the effect of the fix. However if you were to use either a Prompt, or a component associated with the embroidery product, then you could be certain that each embroidery request will remain with the product it relates to. This was not always the case in the past, in fact I am surprised the previous arrangement worked for you.

[Jan]

It might show in a different order on a report Chris, so you could potentially preview one of those to see which name to embroider where. The display as it is, is very misleading.

Are they entered as a single product with two options or are they two separate products?

Regards,

[Donna Kempster]

Hi

I can see how this would be a nightmare for you Chris, but am I correct in assuming that in v11.0.3 the invoice will list all products in alphabetical order irrecspective of how the customer keyed it? If that is true that would be awesome for us!

[chris ashdown]

It might show in a different order on a report Chris, so you could potentially preview one of those to see which name to embroider where. The display as it is, is very misleading.

Are they entered as a single product with two options or are they two separate products?

Regards,

Hi Jan

Entered as two seperate products

Have to have a think about this as customers do not always understand our logic

[Jan]

Hi Chris,

I've had a look at your site and can see that the customer has to buy the garment as one product and the embroidery as another, which is why alphabetic order is not working for you because Actinic doesn't know that one product is related to the other.

Only suggestion would be to allow embroidery to be specifed in the products component, quite a lot of work to add that though. Exporting to file and editing the file to add the extra details then importnig again might help speed that up.

Regards,

[chris ashdown]

Thanks Jan

Actually found the packing list is still in the original format so avoids the problem

[fergusw]

Hi Jan

Entered as two seperate products

Have to have a think about this as customers do not always understand our logic

Chris,
I still think there is an opportunity to utilise some clever Javscript which would, to the customer, simply allow them to select say, 5 shirts, and have the optional option of 5 embroidery products to be added to the basket as well. To Actinic it would simply add that as a separate product to the cart (with the relevant product ref added to the other info prompt) e.g. like single add to cart on the page, without the need for actually creating that product on the page.
Not sure if that's clearly explained - drop me a line for more info if you require, or perhaps we could put a demo together for you to see, if you are interested.