Ask to pay for sending snapshot

[samx]

Just received probably the most offensive email from actinic / sellerdeck today. Not only are the support staff unable to help with anything, an obvious con to get you to pay extra for a 'higher level' support person.

But now being asked to send a snapshot means you have to go to a pay site. Thats disgraceful

[paulh69]

they always ask for snapshots - but they never fix anything anyway so what's the point

[Jan]

I have always found them very helpful and have never had an issue that hasn't been resolved. Perhaps there has been a misunderstanding here.

Regards,

[Golf Tee Warehouse]

But now being asked to send a snapshot means you have to go to a pay site. Thats disgraceful

I assume that perhaps they have suggested using a service like www.mailbigfile.com if the file size is large. If so they offer a free service for files upto 300mb http://free.mailbigfile.com

If your snapshot is over the 300mb limit for the free service there are plenty of other similar services available, see here for a list of a few others: http://email.about.com/od/sendbigfil..._big_files.htm

[Steve G Griggs]

I have never had to pay to send a snapshot to Actinic. I have always been asked to use the free mailbigfile.com service.
Their support has always been very good.

[pmsupport]

Hi David,

Yes, this simply a misunderstanding. Mail Big File is a third party website, they have a free file sending tool, however, they naturally try to advertise their paid for version.

Please contact me directly if you have any other concerns.

Paul

[leehack]

I blame this thread on the sun, someone bring this man a drink.

[Jan]

I agree, the sun has made me both very happy and very grumpy :-)

[fergusw]

whilst the News of the World just made us all miserable!

Back on topic, you can always FTP the file up to your own website area and send a link to support
e.g. if your snapshot is called MySnapshot.acd you could attach it as an additional file in Actinic. After the upload the snapshot could be downloaded from http://www.yourdomain.com/acatalog/MySnapshot.acd.
Just remember and remove it from additional files list once uploaded!