Announcement

Collapse
No announcement yet.

Flat File import causing crash

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

    Flat File import causing crash

    I import about 20 flat files for different product ranges. They all import fine, barring one, which does import, but when I then check for coding errors or try backup it crashes with a dump error.
    Unfortunately I cannot send a snapshot to Actinic support as I am not able to create one.
    So, the error appears to be caused by something in the import file. The file includes duplicates, but so do the others I import and are in the exact same format.
    If I don't import this one flat file everything works fine.
    So, is there anything that I may be missing in the file that could cause this. All of the Product references are less than 20 characters.
    Any help appreciated as always.
    Adrian Boshoff
    http://www.servatech.co.za

    #2
    Hello Adrian

    You can send the import file that causes the crash to support, so someone can try replicating the issue and advise thereafter.

    Regards
    Krithika Chandrasekar
    SellerDeck

    sigpic

    E-commerce software by SellerDeck

    Comment


      #3
      Further to this error, I have isolated the lines of the import down to within 50 lines. I have looked through these lines and cannot see anything different to the other 3500 lines in the spreadsheet. Short of removing and testing line by line to find the culprit, I thought I would post the spreadsheet to see if anyone who has the time can see an error.
      To recap, this flat file imports OK with no errors, but once you run a Design/Check Coding Errors, system crashes with a dmp whilst on the 2nd HTML pare?
      Attached Files
      Adrian Boshoff
      http://www.servatech.co.za

      Comment


        #4
        Cluching at straws perhaps, but I see you using both BC22e.jpg and BC22E.jpg in both the product ref and the image file-name.
        Norman - www.drillpine.biz
        Edinburgh, U K / Bitez, Turkey

        Comment


          #5
          Well well well, that was the error. Never even thought about that.
          Many thanks for your help Norman
          Adrian Boshoff
          http://www.servatech.co.za

          Comment


            #6
            One for Actinic/SD to detect and warn about perhaps. If two file-names, differing only in case were to be allowed, that would work on 'nix servers but fail on Windows ones. So best disallow always.
            Norman - www.drillpine.biz
            Edinburgh, U K / Bitez, Turkey

            Comment


              #7
              Hello Adrian, Norman

              Thank you for bringing this up. I have been able to replicate the problem and raised an issue for this as well for a fix in a future release.

              Regards
              Krithika Chandrasekar
              SellerDeck

              sigpic

              E-commerce software by SellerDeck

              Comment

              Working...
              X