UPLOAD ISSUE Unresolved

[Magic Parts]

Hi - for some reason I cannot get a site to upload. We have been through just about everything. Sellerdeck can't figure it out and neither can Rackspace.

The web setting test passes OK. Wizard runs through and seems to be OK. And yet when we try to upload, get this: (below). Checked permisssions. Refreshed, purged, deleted. Started again. Exported, imported, renamed. You name it. Just cannot get it to upload even though the settings pass the test. Bored now. Any ideas ?


The web server returned an unknown response.

Possible Cause:
You are attempting to download orders
before uploading to the web site
Incorrect CGI-BIN URL in the web site details
Incorrect permissions on the CGI script on
the server (UNIX servers only)
Script corruption - Could be caused by:
Binary ftp transfer during manual installation
Incomplete transfer
Garbled transfer
etc.
Old or bad version of Perl running on server
Http server error
Wrong Path to Perl specified in the
web site details
Unknown
Recommendation:
Abort
Resolution:
Check cgi-bin script permissions
Compare cgi-bin script against local script to
check for corruption
Upgrade Perl on server (needs at least 5.002)
Run the Web | Configure Web Site Details command to verify your setup
Re-install the web site
Review server response for hints

The response was:
60216

[Duncan Rounding]

Is this windows or Unix?
Can you post your network settings without passwords?
Have you checked the perl versions running on the website?
Can you run a test script?

[Magic Parts]

Hi it's Unix.
New just in - Sellerdeck say they can upload my site to my website using my settings with no problems.

So it looks like it is just an issue connecting to the webspace from my site.

I do not understand what that could be. We have not changed anything and I have other sites hosted on the same server that are working.

Sellerdeck don't seem to be very interested in helping me find out, which I consider odd seeing as we have been using the software for 10 years without this issue. I thought they would be interested to know for their own knowledge what is stopping their software working. Ho hum. I'm an Enterprise user, we pay for support, the system is not working but they will not even do a remote connection for me.

[graphicz]

I have had the same sort if thing. Basically my hosting company only allow three simultaneous accesses via FTP. If you download a programme called Currports it will tell you how many connections to the server are open. I have found that despite support's assurances Sellerdeck makes three connections. This means that if you have your FTP program open as well, or if your cloud backup is running or if you have malware there will be more than three connections and further connection attempts will be denied. This of course may not be what's happening in your case!

[ianbigg]

Hi Jez,
Did you check for any updates to your systems as I suggested on the phone earlier?

Thanks
Ian
SellerDeck Support

[Magic Parts]

Hi, thanks that is useful information. Still working on it.

[Magic Parts]

Ian there were no updates on the server last Thursday, the day the problem started.

As I told you, I am not sure what i am looking for. If Sellerdeck are aware of updates that will stop the software working, why will they not either share that information with me, or help me to look for them. As stated, outr main Enterprise Ecommerce site is currently DOWN.

[Mike Hughes]

outr main Enterprise Ecommerce site is currently DOWN.

While sorting out the problem is it not possible to ftp the files into the site? I thought this was possible somehow but have never had to do it so don't know the details.

Mike

The details seem to be here: http://community.sellerdeck.com/showthread.php?p=289707

[Duncan Rounding]

You could of course change your hosting to SellrDeck. It may be considered emergency hosting if you have a support contract perhaps too.

[graphicz]

Have you run Currports? http://www.nirsoft.net/utils/cports.html

[Magic Parts]

Hi I did not try currports in the end as I didn't really understand it and the install for it looked a spyware-y. Maybe I'm getting paranoid.

We get this just before and upload and just after a download orders: (below). Going round in circles now. I see on this forum there is loads and loads of chat about this but never really a solution. I can see some folk report it just suddenly works. This is not a new site. It has been working for several years.

The web server returned an unknown response.

Possible Cause:
You are attempting to download orders
before uploading to the web site
Incorrect CGI-BIN URL in the web site details
Incorrect permissions on the CGI script on
the server (UNIX servers only)
Script corruption - Could be caused by:
Binary ftp transfer during manual installation
Incomplete transfer
Garbled transfer
etc.
Old or bad version of Perl running on server
Http server error
Wrong Path to Perl specified in the
web site details
Unknown
Recommendation:
Abort
Resolution:
Check cgi-bin script permissions
Compare cgi-bin script against local script to
check for corruption
Upgrade Perl on server (needs at least 5.002)
Run the Web | Configure Web Site Details command to verify your setup
Re-install the web site
Review server response for hints

The response was:
60216

[Mike Hughes]

If the answer was obvious then it would have been sorted by now.

There are an awful lot of things that can change on the server such as perl versions, default upload formats, ownership rights, firewalls and operating systems. All of which could can cause this kind of problem.

You should also consider changes to your own hardware such as routers, firewalls (HW&SW) and anti-virus programs as they can also interfere with site uploads.

The one thing that won't have changed without you knowing it is Actinic which is probably why support suggest the problem is most likely elsewhere.

Depending on where the problem is coming from you're probably going to need support from your web host, potentially some trial and error to run test scripts, and possibly to investigate (try lots of different things) on your pc.

If this seems like too much then you might want to just move to another host or at least try one as a way to identify where the problem is.

Having said that, Rackspace have a pretty good reputation but their support structure may not be able to provide the level of support that you need. They should be able to tell you what's happening to the scripts when you try to upload.

At the end of the day, there are just too many variables and not enough information for us to be much help to you.

Mike

PS. Have you looked in the actinic error log on your website. There might be some useful information there.

[Golf Tee Warehouse]

It might be worth FTPing into the server (usuaing something like Filezilla) and manually upload a file just to check that the ability to upload has not been restricted by your ISP or something similar.
I had an upload problem a few years back and couldn't find a cause but later realised that I had exceeded the monthly download limit with my ISP which then restricted download speed and blocked any FTP access until the end of the month.

[Magic Parts]

Hi thanks for the suggestions, I can confirm we have tried all of the above except for changing our routers etc. We see no need to go that far for these reasons:

We have 3 other WORKING actinic based sites all working just fine on Rackspace.
The site iself is not new and has been working fine on Rackspace since 2008.

They have been very helpful but cannot see anything that is wrong or different from the other sites.

Still waiting for Sellerdeck to suggest something other than "firewall settings".