In the last week we have downloaded two orders that show no delivery details, or contact details, the only field filled in is "Country"
Firstly I didn't think the software would allow the order to complete - but they have.
Secondly both have been PayPal and PayPal is showing no authorised address, so no seller protection.
Anyway I refunded the first one, only for the customer to ring up two days later - the second one downloaded today remains in our PP account, other than send a message via PP I do't see what else I can do.
After all that, what I am needing to know is why are the orders completing with out all the details? Given that this has never happened before ( and we have been using Actinic since V6) I am wondering if it is something I have done / not done.
Obliged.
Firstly I didn't think the software would allow the order to complete - but they have.
Secondly both have been PayPal and PayPal is showing no authorised address, so no seller protection.
Anyway I refunded the first one, only for the customer to ring up two days later - the second one downloaded today remains in our PP account, other than send a message via PP I do't see what else I can do.
After all that, what I am needing to know is why are the orders completing with out all the details? Given that this has never happened before ( and we have been using Actinic since V6) I am wondering if it is something I have done / not done.
Obliged.
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