Product Reference missing from recent orders in My Account

[LHorton]

Hi All,

I am in the process of upgrading my site from V9 to V11.

When viewing recent orders in My Account, the Product Reference is missing for all items from one of the top level sections. items from the other two top level sections show up fine.

You can see it here

username: SellerDeck
password: help

Go to "My Account", expand the recent order, you will see that the Item Code (Product Reference) is missing from the first two items, added from the "Repairers" section, whereas the items added from the "Musicians" section are OK. Items added from the "Dealers" section also show up as expected.

I would be very grateful if anyone can point me in the right direction as I can't see any difference between items from the different sections.

thanks in advance.
Lee

[Krithika]

Hello Lee

I have passed the issue and the snapshot to the development team for further investigation. I will keep you posted of the updates.

Regards

[Krithika]

Hello Lee

This has been reported as an issue to be fixed in a future release. Meanwhile please try this workaround that I have tested locally.

1. In your site folder (usually in Documents\Sites) open the file TrackingPackage.pm for editing, preferably in Notepad.

2. Find the line :

$sVariableTable{$::VARPREFIX . 'MYACCOUNTORDERDETAILPRODREF'} = $ProdRef;

3. Just before this line, add the following lines of code :

my $ProdRef = $pOrderDetail->{'PRODREF'};    
            if ($pOrderDetail->{'PRODREF'} eq $::ADJUSTMENT_DETAIL)
                 { 
$ProdRef = ""; 
}

Save and close the file. Upload the site and if you now view the orders you can see the product references correctly.
Please let me know how you get on.

Regards

[LHorton]

Thanks Krithika.
I have made the changes for your workaround and the order history now works perfectly!
Thanks for your help.

Regards
Lee

[Krithika]

Good to know Lee. I have informed the team as well.

Regards