Issuing a refund from Actinic Business 11 (using Actinic Payments)

[GreyKnight]

Hi all

I'm a bit confused with how to correctly issue a refund, I don't think I'm doing it right.

I have right clicked the order in the Completed tab and gone to View Order.

I then click the Refund button and enter the amount I want to refund.

This has the effect of adding a "payment sent" entry to the Payments screen which is fine, but it also puts the order back in to the Pending tab of the orders screen.

What do I do with the order then? I have found that if I click "Complete Order" it seems to re-take the original payment a second time which is no good, now I have the following in the payments screen:-

Payment received £BBB
Payment sent £BBB
Payment received £AAA

I'm a bit mixed up - I think I've just refunded and then immediately re-charged the customer...

Thanks

Graham

[I-CC]

Have you cancelled the orderlines that makes up the refund to be processed.

By rights once you have cancelled off lines from the order then the pressing of the Refund button will automatically display the amount to be refunded.

[GreyKnight]

No I didn't do that, I have now done so, but the status of the order now shows "Excessive payment received".

If I go in to the payments screen I can see that the new payment received doesn't appear to have any card details or other info in any of the boxes (they are greyed out) and there is no option to refund again (the button does nothing when clicked).