Card processing disabled.

[Dean.S]

Hi,

Customers currently trying to make purchases from our website are getting the following message when they are redirected to Sellerdeck Payments:

'It has not been possible to determine the supported card schemes
The merchant's card processing account is currently disabled
Payment has not been taken
Please try again later'

We have no idea why this is coming up - the account seems to be fine, any help would be much appreciated. Thanks!

Dean

[Duncan Rounding]

I suggest you contact SellerDeck and have them check your payment account.
Have you logged in to the the payments admin panel and checked there.

[Dean.S]

Hi Duncan,

Thanks for the reply, I have tried to contact Sellerdeck and it seems there's nobody there. I've logged into the Sellerdeck Payments admin panel and can't really see anything out of the ordinary but don't really know where to look on there. Looks like we're going to have to wait until Sellerdeck support are back in the office.

[guccij]

In the meantime you could quickly add PayPal so at least some orders are coming in.