Sage Pay V3 Error initialising payment service

[LHorton]

Hi
I have just upgraded SellerDeck_V1106PIDC_UK for Sage Pay protocol V3 and I am now getting the "Error initialising payment service" message described here:

http://community.sellerdeck.com/showthread.php?t=56243

Sage Pay say the IP address is entered correctly. I have used www.who.is to get the IP address from the DNS record.

Any idea where I'm going wrong?

Thanks
Lee

[LHorton]

I've double checked with my hosting company and the IP address I'm using is definitely correct, but I'm still unable to take any payments through the website. this is a live site, or at least it was.... so any help would be much appreciated.
Thanks
Lee

[peblaco]

You said you contacted SagePay Support and that the details are correct. You may need to contact SellerDeck Support.

[LHorton]

Hi peblaco

Yes I have. they say everything looks ok with the settings in My Sage Pay. They say they can't even see a faild transaction on their system so it seems as though sellerdeck isn't even making contact.

They said to contact Sellerdeck support.

Thanks
Lee

[LHorton]

I have "Phone with card details" as an option, so that will have to do till Monday I guess.
Thanks very much for your help.
Lee

[LHorton]

Crypt::SSLeay installed and payment are going through as expected.

solution here: http://community.sellerdeck.com/showthread.php?t=56243