Problems installing V8

[freeyourmobile]

We are upgrading our existing installation and get the error below.

v7\Sites\Site1\public_html\cms\____setup____
could not be opened.

The installation then stops for V8 and installs my quickbooks link.
Can anyone please help.

Site is at
www.freeyourmobile.biz

[jont]

v8 will install alongside v7 .... have you tried installing the copy as a clean install and then importing the old v7 site as a snapshot rather than upgrading an existing site to start with?

If you have partially installed v8 you will need to unistall, delete the v8 folder on the c drive and then start afresh

[freeyourmobile]

Apologies in a vicious circle here.

Deleted Actinic 8 folder and got the error message when installing.

The file C:\Program Files\Actinic v8\Sites\\Sites.ini could not be opened.

Any ideas please

[Duncan Rounding]

This should work. First uninstall V8 then delete the folder 'Program Files\Actinic V8' (and all it's subfolders). The reinstall V8 - when installing, select to install Version 8, not upgrade.

If this still gives you the error then it may be because you have already tried to upgrade a site and the registry keys may reflect that. In which case you could delete the Actinic V8 keys - of course only if you are fully confident in doing this - take care in the registry etc. etc. (in HKLM & HKCU)

After installing V8 as a seperate application (not upgraded V7) you can then import a snapshot of your original V7 site into the new V8 and it will upgrade the site.

[freeyourmobile]

Cheers for the advice as you were right I had previously installed V8 therefore could only upgrade.

However thinking about what you posted solved the problem by sending the problem folder v7\Sites\Site1\public_html\cms\____setup____ to the recycle bin updating V7 and restoring the folder back to V7 just incase.

I am now getting the message advising trial has ended but that should not be a problem as I have emailed actinic re this.

Cheers

[freeyourmobile]

Still no reply from actinic unfortunatly.
I can't wait to try it.

[cdicken]

Hi Alex

Sorry you haven't had an email back yet. Which address did you send it to?

I suggest calling Sales on 0845 129 4800 and someone will be able to help you directly.

[freeyourmobile]

Been away for a few days

v8beta@actinic.co.uk

[cdicken]

Now version 8 is in production, this email is not the place to go for support now. You need to register a support email enquiry at http://www.actinic.co.uk/support/register.htm or call sales on the number I have given you.