View Cart Items:0, Value:0 Checkout always on 0

[neon9]

View Cart Items:0, Value:0 Checkout

when i add something to cart price updates instantly then when it bounce back to product page the item and value reverts back to nought
but i check into view cart and all is ok product is there

i thought it was a setting somewhere that ive switched of but cant find anything

thanx in advance for your help

[NormanRouxel]

As always, an URL of the problem site would help.

[neon9]

thanyou norman i have sent you an email

there is products in the divans section to try

[pinbrook]

Unless the site is top secret, it is better to post the URL to the forum

[NormanRouxel]

That's right. I wasn't inclined to answer the email (I get far too many daily). I was only pointing out that without an URL it's unlikely anyone could help.

[neon9]

thanx for reply

didnt want to post url at first as i was very much at learning stage and wasnt sure weather all is secure with actinic weather it was a good idea as i still havnt looked into the security side of things

but i have had a look around and seems everyone else is suplying urls for help so im sure its ok

www.bedm8.com

there is some products in divan section silentnight

thanx in advance for your thoughts and help

[Mike Hughes]

Simple really. You appear to be using neon9.com/bedm8/ for the web pages but the checkout (and cookies) are on www.neon9.com/bedm8/ . You should be using the www. for all your network settings.

Mike

[neon9]

Simple really. You appear to be using neon9.com/bedm8/ for the web pages but the checkout (and cookies) are on www.neon9.com/bedm8/ . You should be using the www. for all your network settings.

Mike

im hoping you are probably right but im stuck again

my server details are

catalog url : http://www.neon9.com/bedm8/acalog/
cgi-bin url : http://www.neon9.com/bedm8/cgi-bin/
codebase : ./
path from cgi-bin to actalog directory : ../actalog/

my ftp details are

sever host : ftp.neon9.com
pasword : ****
path to cgi-bin : cgi-bin
path from cgi-bin to actalog directory as viewed by the ftp server
(leave blank unless advise) : /actalog/
use passive ftp transfers : is ticked

cant remember why i filled that

common settings
cgi script id number : 1 extension : .pl
ignore passive transfer errors : is ticked
use enhanced ftp : is ticked
use relative cgi-bin urls in catalog pages : is not ticked

websit url : http://www.neon9.com/bedm8/

path to pearl shell : /usr/bin/perl


i couldnt find a referance to cookie setup unless i have one of my settings wrong above

thanx in advance for all your help and advice

[Mike Hughes]

That doesn't seem consistent with your website where all the links don't have www.

Can you export your network settings to a text file and then copy and paste them here. Remember to edit out the username and password settings.

Mike

[neon9]

thanx for your help

HTTPPROXYMODE 0
HTTPPROXYADDRESS
HTTPPROXYPORT 80
HTTPPROXYUSER
HTTPPROXYPASSWORD
FTPPROXYMODE 0
FTPPROXYADDRESS
FTPPROXYPORT 21
FTPPROXYUSER
FTPPROXYPASSWORD
SCRIPTID 1
SCRIPTEXT .pl
SMTPHOST mail.bedm8.com
WEBSITEURL http://www.neon9.com/bedm8/
IGNOREPASSIVEERRORS true
USERELATIVECGIURLS false
PATHTOPERL /usr/bin/perl
USEENHANCEFTP true
FTPCLIENTTIMEOUT 15000
FTPRETRYDELAY 3000
FTPSILENT false
FTPMAXRETRIES 3
FTPCONNECTTIMEOUT 25000
SMTPAUTHREQUIRED true
SMTPUSERNAME *******
SMTPPASSWORD *******
CATALOGURL http://www.neon9.com/bedm8/acatalog/
CGIBINURL http://www.neon9.com/bedm8/cgi-bin/
PATHFROMCGITOCATALOG ../acatalog/
CODEBASE ./
FTPHOST ftp.neon9.com
FTPUSERNAME *******
FTPPASSWORD *******
PATHTOCGIBIN cgi-bin/
USEPASSIVEFTP true
FTPPATHFROMCGITOCATALOG

[neon9]

ive just looked at the generated cookie that is left in tempory internet folder

ACTINIC_CART
1111111111111111111111111
www.neon9.com/
1024
11111111
111111111
11111111
11111111
*
CART_CONTENT
CART_TOTAL%09%26%23163%3b660%26%2346%3b00%09CART_COUNT%091%0a
www.neon9.com/
11111
111111111
111111111
11111111111
*

forgetting about the 1s

the cookie says www.neon9.com
shouldnt it say www.neon9.com/bedm8

as it is in a sub folder within www.neon9.com
called bedm8

not sure if im on the right track

[Mike Hughes]

The network looks right, as does the cookie.

To see what is happening, add something to the cart and then go back to your web pages. As you're sent to a non-www page the cookie isn't found so nothing is displayed in the cart summary. Type in the www. in your browser window and press return to get to the same page on www. and you should find that the subtotals are now displayed.

I can't understand why your whole navigation menu doesn't use the www. prefix. Did you hand code this or is actinic generating it?

All I can suggest is to try a full refresh.

Mike

Hmm. Tried again and it's only after the add to cart that i'm being sent back to the non-www. pages. Not sure why this is the case.

[neon9]

i see what your saying

when i click a hyperlink it says
http://neon9.com/bedm8/acatalog/Divan_Beds.html

when it should say
http://www.neon9.com/bedm8/acatalog/Divan_Beds.html

i dont know either how that is

if i click on ask us a question which is generated by a www

the items and value works well

actinic generated the whole site i wouldnt know where to start to code this myself

[MySweeper]

Jason,

Run your Configure Website Details and make sure there is a www before every URL.

Hope this helps!

[neon9]

i think ive cracked it if someone can check

i put a tick in the
use relative cgi-bin urls in catalog pages box

now all the pages including the view cart dont have a www
now all seems to be working

can someone please confirm

thanx