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    #1

    V8 Product Extended Info Popup Window problem

    When I open a product extended information popup page the catalogue page I opened it from scrolls back to the top of the section and remains there even when I 'close' the popup. This is very annoying when you have many (100's) products in one section and you have to scroll down again to the product that you were looking at. Is there anyway to stop this action ??
    Tags: None
    #2
    This is probably because you have huge product pages.

    What happens is this: if you open a popup while the page is still loading, then this causes Internet Explororer to abandon loading the page, leading to missing text and images.

    To alleviate this the Actinic ShowPopUp routine causes the parent page to reload if it's not fully loaded the first time (the idea being that now many images will be in the browser cache and only the later ones will be downloaded).

    I've posted an alternative ShowPopUp routine that warns the user to wait until the main page loads. A bit of searching (for ShowPopUp) should find it.
    Norman - www.drillpine.biz
    Edinburgh, U K / Bitez, Turkey

    Comment

      #3
      Originally posted by Gottasellbears
      This is very annoying when you have many (100's) products in one section and you have to scroll down again to the product
      From a usability point of view may be worth looking at just how many products you have on a page (section) ... most users get bored after 3/4 page folds and will certainly get bogged-eyed if looking at 100+ products ... may be worth trying to place into subsections and breaking the list a little further


      Bikster
      SellerDeck Designs and Responsive Themes

      Comment

        #4
        I thought that also but it's not the case. The page I'm using only has about 20 products on it and is completely loaded in less than a few seconds, (I can scroll down to the bottom and all text and graphics are present).

        Comment

          #5
          There may be something else wrong that's causing this. Do you have an URL so we can see.
          Norman - www.drillpine.biz
          Edinburgh, U K / Bitez, Turkey

          Comment

            #6
            Here is the web site still under construction but you can see the effect if you 'click' on a More... link of a product further down the page.

            http://www.buyruss.co.uk/acatalog/Books.html

            Thanks.

            Comment

              #7
              Hi,
              Have you got your browser set to block pop ups?
              Matthew Brown
              http://www.jamcomm.com
              http://www.colourwash.co.uk
              -----------------------------------------------
              Matthew Brown
              Jam Communications Ltd
              http://www.jamcomm.com

              Comment

                #8
                Just checked and pop ups are allowed.

                Comment

                  #9
                  Just tested and the main page stays on the same product area while the popup opens and closes. I tried several of the more links - none gave a problem.
                  Bill
                  www.egyptianwonders.co.uk…
                  Text directoryWorldwide Actinic(TM) shops
                  BC Ness Solutions Support services, custom software
                  Registered Microsoft™ Partner (ISV)
                  VoIP UK: 0131 208 0605
                  Located: Alexandria, EGYPT

                  Comment

                    #10
                    I see the problem. You've removed

                    onload="<actinic:variable value="PreloadImages" name="OnLoadScript" />"

                    from the <body ...> tag. This is required for the ShowPopUp routine to work properly.

                    Also your images have very large file sizes, causing very slow page load times. The small ones are approx 24Kb and the large are a massive 270Kb (I looked at the 1st product on http://www.buyruss.co.uk/acatalog/Books.html). There are threads on JPEG Optimisations that would be worth looking at.
                    Norman - www.drillpine.biz
                    Edinburgh, U K / Bitez, Turkey

                    Comment

                      #11
                      A fudge, if you don't want the PreLoadImages stuff, would be

                      <body onload="var bPageIsLoaded = true;">
                      Norman - www.drillpine.biz
                      Edinburgh, U K / Bitez, Turkey

                      Comment

                        #12
                        Extended Information-Suggested resolution is not working. Please Help..

                        Hello,

                        I am also having this problem. When the image is clicked upon and the extended information window opens, the original image sitting in the window behind jumps back to the top of the page. This is really annoying.

                        I have tried inserting

                        onload="<actinic:variable value="PreloadImages" name="OnLoadScript" />"

                        into the layout as suggested but it just seems to upset the layout of my shop.

                        It is quite possible that I am inserting this into the wrong section. I am unfamiliar with Actinic so please could somebody explain step by step where I need to insert the above.

                        Thanks,
                        Jules

                        Comment

                          #13
                          As always, an URL of a problem page helps.
                          Norman - www.drillpine.biz
                          Edinburgh, U K / Bitez, Turkey

                          Comment

                            #14
                            Will work it out eventually..

                            Hi Norman,

                            Unfortunately, I am not able to give you the URL as the site has not been uploaded yet. Not to worry, I have registered a query with support so I will wait and see what they come back with.

                            Thanks,
                            Jules

                            Comment

                              #15
                              If you look in your Overall Layout (for the product pages) and post the line that starts <body ....> that would help.
                              Norman - www.drillpine.biz
                              Edinburgh, U K / Bitez, Turkey

                              Comment

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