Uploading and testing errors

[mike_howles]

I'm trying to unload our test site onto our own server.

i've been through the Network setup a number of times and on testing I get the message "The Server Name or Address could not be resolved" during the test section:

Testing normal settings...
Testing CGI script settings...

I've attached my URL seeting file (username, password removed)

Incidentally when using the Actinic test site I had no errors.

Anyone any ideas??

Thanks

Mike

[mike_howles]

In addition to this I have here the results of the test, the file list has been ommitted. The main thing I find a big problem with is the fact that Actinic has managed to find the working cgi-bin of our live website. I have never entered this info into any Actinic setup dialog!!!

The cgi-bin working directory that I *want* it to see would be:
E:/websites/burns-pet-nutrition.co.uk/shoptest/cgi-bin

Bearing in mind that for testing purposes my FTP connection is set up to go directly to E:/websites/burns-pet-nutrition.co.uk/shoptest/ as the root directory.

(Glad I've got a day off tomorrow, this is doing my head in.......)

Actinic Mail Test completed successfully
server: passed
connection: passed
sockets: passed
communications: failed
authorisation: passed
message: <YourName@YourCompanyEmail.com>: Relay access denied

CGI-BIN Working Directory: "E:/websites/burns-pet-nutrition.co.uk/public"

CGI-BIN Working Directory Contents
.
..
404.html
404message.htm

"../" Directory Contents
.
..
public

An error occurred trying to read "../acatalog/"

The path to the web site directory you specified (../acatalog/) points to a file.

The web site directory is not readable.
The web site directory is not writable.
Unable to create a file in the web page directory.

No such file or directory

Unable to create a sub-directory in the web site directory.

No such file or directory

[cdicken]

Incidentally when using the Actinic test site I had no errors.

Not surprising - the test site preconfigures your store to work with it.

The main thing I find a big problem with is the fact that Actinic has managed to find the working cgi-bin of our live website.

If you run the 'Web Site Configuration' wizard, it's not surprising that Actinic found your live cgi-bin. It won't do any harm to use this - as long as the script id you use for the v8 store is different from the script id you use for any other stores. You can set this in 'Web | Network Setup'.

message: <YourName@YourCompanyEmail.com>: Relay access denied

Enter your proper email address in 'Business Settings | Company/Contact'. This will get rid of this error.

CGI-BIN Working Directory: "E:/websites/burns-pet-nutrition.co.uk/public"

This is a problem you sometimes you get on Windows servers - when scripts execute, they think they are executing in the root of the server rather than in the cgi-bin. You can work around this in Actinic by making the 'Path from cgi-bin to acatalog directory' something like ./shoptest/acatalog (i.e. make the path relative to the root of the server.

I'd also suggest you forget about SSL until you get your standard settings OK.

[cdicken]

See the attached image for an idea about how 'Web | Network Setup' should look.

[mike_howles]

Chris

Ok, we found a snag in that IIS doesn't seem to like subdirectories being used so we set up a complete new site which is accessable now.

It does have new issues.......basically navigation issues which I'm looking into now.

In case you would like to take a look it's here:

http://burns.writemedia.co.uk/index.html

We've only got 4 days eval left now!!

Mike