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    Checkout not bouncing

    Actinic was working fine until I noticed sales had dropped drasticly.
    After trying the cart it does not bounce on paypal or protx.
    Paypal shows a logo now (Click here to complete payment) this is not normal.
    Tried to refresh site.
    When looking inthe template on checkout 3 I cannot see the java but can see on the other checkout templates.
    I have tried to change the design but unfortunatly that does not help.

    Can anyone help please.
    Site is found at www.freeyourmobile.biz

    #2
    It is possible that your editing of the layouts has corrupted the layouts. Try restoring the layouts to the original. Did the drop off in sales match the time you edited the layouts? if not what else did you do on the site at that time.

    Editing checkout templates is a dodgy area to be playing with - it was bad in V7 but V8!!!!!!!!!!!

    Comment


      #3
      Thanks you may be right how do I restore them back?

      Comment


        #4
        Off the top of my head go to Design Library | Layouts | Checkout Area and restore to default the layouts you have changed. Im on a PC without V8 at the moment so cannot give you more detail.

        Comment


          #5
          Thanks for your help learnt something new unfortunatly it did not work.
          I have pasted the page below checkout 3.
          The template is executive..
          Site is at www.freeyourmobile.biz
          Cheers guys.


          <!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN"
          "http://www.w3.org/TR/html4/loose.dtd">
          <html>
          <head>
          <title><actinic:variable name="PageTitle" /></title>
          <actinic:variable name="BaseHref" />
          <meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1" />
          <meta http-equiv="MSThemeCompatible" content="yes" />
          <actinic:block if="%3cactinic%3avariable%20name%3d%22MetaKeywords%22%20%2f%3e%20%21%3d%20%22%22" >
          <meta name="keywords" content="<actinic:variable name="MetaKeywords" />" />
          </actinic:block>
          <actinic:block if="%3cactinic%3avariable%20name%3d%22MetaDescription%22%20%2f%3e%20%21%3d%20%22%22">
          <meta name="description" content="<actinic:variable name="MetaDescription" />" />
          </actinic:block>
          <actinic:block if="%3cactinic%3avariable%20name%3d%22IsP3PPolicyUsed%22%20%2f%3e"><link rel="P3Pv1" href="<actinic:variable name="P3PFullPolicyLink" />"></actinic:block>
          <actinic:block if="%3cactinic%3avariable%20name%3d%22PageType%22%20%2f%3e%20%21%3d%20%22Contact%20Us%22" >
          <actinic:variable value="Script for Blocking Unregistered Customers" name="UnregCustomerMessage" if="%3cactinic%3avariable%20name%3d%22UnregCustomersAreNotAllowed%22%20%2f%3e%20%3d%3d%20FALSE" />
          </actinic:block>
          <link href="actinic.css" rel="stylesheet" type="text/css" />
          <style type="text/css">
          /* Here are some styles to override the default styles that are in the Actinic StyleSheet layout */
          p, table, td, th {
          line-height: 150%;
          }
          </style>
          <script language="javascript" type="text/javascript" src="actiniccore.js"></script>
          <script language="javascript" type="text/javascript" src="actinicextras.js"></script>

          <!-- Placeholder of cookie checking javascript code. Do not remove it! -->
          <Actinic:COOKIECHECK />

          <script language="javascript" type="text/javascript">
          <!--
          saveReferrer();
          // -->
          </script>

          </head>

          <body onload="<actinic:variable value="PreloadImages" name="OnLoadScript" />">

          <!-- HEADER -->
          <div class="page_header1" align="left">
          <div class="page_header_content">
          <div class="page_header_logo_container">
          <table border="0" cellspacing="0" cellpadding="0">
          <tr>
          <td height="63" valign="left"><actinic:variable name="BrochureLogoImage" /></td>
          </tr>
          </table>
          </div>

          <div class="page_header_terms_cart_login_container">
          <div class="page_header_terms_container">
          <p class="text_terms_conditions"><a href="<actinic:variable name="InfoURL" />" class="link_terms_conditions"><actinic:variable name="InfoText" /></a></p>
          </div>
          <table border="0" cellspacing="0" cellpadding="0">
          <tr>
          <td><img src="theme_tab1_left.gif" width="4" height="23" alt=" " /></td>
          <td><div class="page_header_menu_cart"><p class="text_menu_cart"><a href="<actinic:variable name="CartLinkText" />" class="link_cart"><actinic:variable name="CartText" /></a> | <a href="<actinic:variable name="OrderLinkText" />" class="link_cart"><actinic:variable name="CheckOutText" /></a></p></div></td>
          <td><div class="page_header_menu_cart_items"><p class="text_menu_cart_items"><actinic:variable name="ShoppingCartSummary" value="Shopping Cart Summary In A Line" /></p></div></td>
          <td><img src="theme_tab1_right.gif" width="4" height="23" alt=" " /></td>
          <actinic:block if="%3cactinic%3avariable%20name%3d%22AreRegCustomersAllowed%22%20%2f%3e">
          <Actinic:NOTINB2B>
          <td class="page_header_menu_cart_login_spacing"><img src="theme_tab1_left.gif" width="4" height="23" alt=" " /></td>
          <td><div class="page_header_menu_login"><p class="text_menu_cart"><a href="<actinic:variable name="LoginPageURL" />" class="link_cart"><actinic:variable name="LoginText" /></a></p></div></td>
          <td><img src="theme_tab1_right.gif" width="4" height="23" alt=" " /></td>
          </Actinic:NOTINB2B>
          </actinic:block>
          </tr>
          </table>
          </div>
          </div>
          </div>
          <!-- END OF HEADER -->

          <!-- MAIN MENU -->
          <div class="page_menu" align="left">
          <div class="page_menu_content">
          <div class="page_menu_items"><p class="text_menu" align="left"><actinic:variable value="Home CSS Button" name="NavigationIcon" if="%3cactinic%3avariable%20name%3d%22HomePageType%22%20%2f%3e%20%21%3d%20%270%27" /><actinic:variable value="Sitemap CSS Button" name="NavigationIcon" if="%3cactinic%3avariable%20name%3d%22IsIncludeToSiteMap%22%20%2f%3e" /><actinic:variable name="NavigationIcon" value="Search CSS Button" /><actinic:variable name="NavigationIcon" value="Checkout CSS Button" /><actinic:variable value="Store Top CSS Button" name="NavigationIcon" if="%3cactinic%3avariable%20name%3d%22IsNavBarTopSectionOmitted%22%20%2f%3e%20%21%3d%20TRUE" /><actinic:block if="%3cactinic%3avariable%20name%3d%22PageType%22%20%2f%3e%20%3d%3d%20%22Section%22"><actinic:variable value="Up A Level CSS Button" name="NavigationIcon" if="%3cactinic%3avariable%20name%3d%22SectionLevel%22%20%2f%3e%20%3e%200" /></actinic:block><actinic:variable name="NavigationIcon" value="Contact Us CSS Button" /></p></div>
          <div class="page_menu_items_search">
          <div align="left">
          <actinic:variable value="Quick Search Bar With Larger Button" name="QuickSearchBar" />
          </div>
          </div>
          </div>
          </div>
          <!-- END MAIN MENU -->

          <!-- MAIN PAGE BODY CONTENT -->
          <div class="page_body" align="left">
          <div class="page_body_content">
          <!-- body content left column -->
          <div class="page_body_content_left_column">
          <!-- left column section -->
          <actinic:variable value="Top Level Section List With Horizontal Dividers" name="TopLevelSectionList" if="%3cactinic%3avariable%20name%3d%22IsTopSectionListIncluded%22%20%2f%3e" />
          <!-- end left column section -->
          <!-- left column section -->
          <table width="135" border="0">
          <tr>
          <th width="187" scope="col"><a href="http://www.protx.com/"><img src="secureshopping.gif" width="135" height="135" border="0"></a></th>
          </tr>
          <tr>
          <td align="center" valign="middle"><a href="http://www.instantssl.com">
          <img src="horz_master_120pixels.gif" alt="SS" width="120" height="72" style="border: 0px;"><br> <span style="font-weight:bold; font-size:7pt">SSL</span> </a><br></td>
          </tr>
          <tr align="center" valign="middle">
          <td height="51"><div align="center"><img src="card_logos.gif" width="125" height="49"></div></td>
          </tr>
          <tr>
          <th scope="col"><a href="http://www.visaeu.com/iusevisa/shoppingonline.html"><img src="logo_verified_by_visa.gif" alt="verified by visa" width="50" height="29" border="0"></a><a href="http://www.mastercard.com/securecd/welcome.do"><img src="icn_mastercard_securecode.gif" alt="Mastercard securecode" width="50" height="29" border="0"></a></th>
          </tr>
          </table>
          <!-- end left column section -->
          <!-- left column section -->
          <actinic:variable value="New Products List With Horizontal Dividers" name="NewProductListSidebar" if="%3cactinic%3avariable%20name%3d%22NewProductsListInSidebar%22%20%2f%3e" />
          <!-- end left column section -->
          <!-- left column section -->
          <actinic:variable value="Sidebar Best Sellers List With Horizontal Dividers" name="BestSellerListSidebar" if="%3cactinic%3avariable%20name%3d%22BestSellersListInSidebar%22%20%2f%3e" />
          <!-- end left column section -->
          </div>
          <!-- end body content left column -->
          <!-- body content right column -->
          <div class="page_body_content_right_column">
          <actinic:block if="%3cactinic%3avariable%20name%3d%22IsNotPreviewMode%22%20%2f%3e" >
          <!-- When logged in, this gives the company name, username and a login link -->
          <actinic:variable name="NowServing" /><actinic:variable name="CurrentAccount" /><actinic:variable name="LogoutSimple" />
          </actinic:block>
          <div align="center">
          <actinic:variable name="HeaderFooter" value="Header Text" />
          </div>

          <actinic:variable name="INNERLAYOUT" />

          <div align="center">
          <actinic:variable name="HeaderFooter" value="Footer Text" />
          </div>

          <actinic:variable name="ReferrerLink" />

          </div>
          <!-- end body content right column -->
          </div>
          </div>
          <!-- END MAIN PAGE BODY CONTENT -->

          <!-- PAGE FOOTER -->
          <div class="page_footer" align="center">
          <div class="page_footer_content">
          <div class="dotted_line_blue"><img src="theme_shim.gif" height="1" width="1" alt=" " /></div>
          <p class="text_footer"><span class="text_menu_no_space">© 2006 <actinic:variable name="CompanyName" /></span>&nbsp; <a href="<actinic:variable name="SendMailPageLink" />" class="link_footer"><actinic:variable name="SendMailText" /></a> | <a href="<actinic:variable name="InfoURL" />" class="link_footer">Privacy Policy</a> | <a href="<actinic:variable name="InfoURL" />" class="link_footer"><actinic:variable name="InfoText" /></a></p>
          </div>
          </div>
          <!-- END OF PAGE FOOTER -->
          </body>
          </html>

          Comment


            #6
            unfortunatly it did not work
            In theory it should Perhaps Chris can help solve the problem.

            Comment


              #7
              I've just tested this and bounced ok to paypal

              but retested and didn't bounce to protx

              Comment


                #8
                OK - I go to PayPal OK as well - but not to Protx. The Javascript function that automatically bounces people to the site is missing. What I don't know is where that Javascript function comes from. I'll check with the development team and get back to you.

                Comment


                  #9
                  As a quick fix, add the following code into the Act_OCCPROTXTemplate.html code - just under where it says "complete confidence."

                  Code:
                  <INPUT TYPE=SUBMIT NAME="\&quot;SUBMIT\&quot;" VALUE="Next&gt;">
                  That will at least give you a manual button so people can get to the server OK.

                  Comment


                    #10
                    Here's a solution - copy and paste this code into the <head> area of your overall layout - (Works Best WIth Executive) - just above the closing </head> tag.

                    Code:
                    <actinic:block if="%28%3cactinic%3avariable%20name%3d%22PageType%22%20%2f%3e%20%3d%3d%20%27PSP%20Bounce%20Page%27%29%20AND%20%28%3cactinic%3avariable%20name%3d%22IsPSPTestMode%22%20%2f%3e%20%3d%3d%20false%29">
                    <script language="JavaScript" type="text/javascript">
                    <!--
                    function onLoad()
                    {
                    document.formOCC.submit();
                    }
                    // -->
                    </script>
                    </actinic:block>

                    Comment


                      #11
                      Thank you you are a legend.
                      It worked a dream.

                      Alex

                      Comment


                        #12
                        not bouncing either

                        Hi, I added the code (quick fix next button) to my clients pages and still got this error:
                        Error: There is no valid input parameters for the script! Check the referencing HTML code!

                        Have I missed something really simple?

                        Cheers Keith

                        Comment


                          #13
                          Hi Keith

                          Could you attach the edited template to a post, or else give a URL to look at?

                          Comment


                            #14
                            This is still a problem as I have just had to add the fix to a new site today.

                            Comment


                              #15
                              Same here today also!

                              Comment

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