Actinic v8 Not Generating Popup/Extended Info Pages

[firefoo]

Hi,

I am using Actinic version 8.

After importing a product using the heirarchical import wizard, and then uploading my site, Actinic does not generate a popup page for the extended information of the product.

If I open the Actinic program, navigate to the product, and click the "Extended Information" tab, the following is ticked:
* Generate Popup Page
* Display by: Clicking Product Image
* Display by: Extended Info Button

There is some text in the extended information, and the Popup Page: Page Name has a sensible value.

So, I upload my site, if i click the product image link, a popup window opens containing a 404 Not Found error. (it IS attempting to load the correct page url). The Extended Info button is NOT shown.

If I FTP to my site and check in the actinic directory, there are NO info_... files for my imported products.

If I create a product via the Actinic interface, the popup page works (all the values are set the same).

So, where am I going wrong? Is there a problem with the import code in Actinic or something? It obviously recognised that I wanted to enable an extended information popup, because it set all of the appropriate checkboxes in the interface after import, it just does not generate the info_ page and upload it.

This problem occurs in version 8 and 8.0.3.

Thanks in advance.

[pinbrook]

try searching within the v8 forumas this has been discussed before. I can't remember the soluton though

[thatistosay]

The solution, if i remember right, is to alter the layout setting for the extended info page links element in the product layout. Change the layout setting to fixed. I don't have access to Actinic at the moment, so I can't be much more specific. It seems to be a bug in Selectors.

[PAB]

Extended Information Popup

I have been trying to get this to work with much frustration. Then discovered that the <actinic:variable name="ExtendedInformationLinks" value="Standard Extended Information Links" /> was not present by default on my Products Page. I have been customising the layout so I cannot say with certainty whether it was there in the first place or that I may have inadvertently deleted it. The fact that others have been experiencing problems with this makes me suspect the former!

So when I finally discovered that, I inserted the layout, ensuring that it was fixed and presto, with all the right boxes checked on the extended information page of the particular product, all functioned correctly.

[firefoo]

Ok, i "fixed" it, the solution is mentioned at the end of this thread:

http://community.actinic.com/showthr...ed+information

Basically
1) load up craptinic
2) go to the design tab
3) Above the design tree, there is a "show single layout selectors" button, click that
4) Navigate to INNERLAYOUT->Section Page->ProductList->Product List->Standard Layout->ExtendedInformationLinks
5) Open up the properties for extended information links
6) Change anything
7) apply/ok
8) Open up the properties for extended information links (again)
9) change whatever you changed, back to its original value
10) apply/ok
11) upload the site, now it works.

After spending who knows how many thousands of pounds for multiuser licences, support contracts, etc, a bug like this is plain stupid.

[brian.rippon]

Hi,

After importing a product using the heirarchical import wizard, and then uploading my site, Actinic does not generate a popup page for the extended information of the product.

This problem occurs in version 8 and 8.0.3.

I'm banging my head against the wall with the same problem. I've tried the various suggestions in the threads with no success here.

Not only that, but if I select Text Link, with Link Text: of More..., even that doesn't appear, not in the Page Preview, nowhere. If you click on the image, you get the popup window with 404 Not Found.

However, if I create a *new* product by hand in the same section (i.e. not imported), with the same detail as the one that doesn't work, it works fine. The link text is displayed, the popup page is generated and uploaded, etc. The settings for both product look the same.

Looking at the Product table, the two rows look pretty much the same, except the new row has an nContentCategory of 2, whereas the imported one is null. Patching the latter to 2 doesn't help.

Surely Actinic can figure out where the problem lies?

TIA
Brian

[aalabels]

same problem

Brian:

to be honest, i am having same problem for last few days and could not get it fixed yet. I have tried to solve the problem but no hope yet.

i am also waiting for actinic support!

Assad

[giles.thurston]

I have had exactly the same problem. I was given the same solution to the one firefoo outlined, however although this now uploads all the extended information files, half the extended information links still don't appear.

The solution? Well I have to go to each individual product where the links aren't appearing in Designer and:

1) Disable the extended information page option
2) Click apply
3) Enable the extended information page option
4) Click apply

Heh presto, the extended information links appear for that product!

The downside, I now have to trawl through nearly a hundred products and manually make this change to fix the bug. Very frustrating Actinic!!!!

[brian.rippon]

I have had exactly the same problem. I was given the same solution to the one firefoo outlined, however although this now uploads all the extended information files, half the extended information links still don't appear.

The solution? Well I have to go to each individual product where the links aren't appearing in Designer and:

Thanks Giles but even this doesn't work for me.

At a database level my problem is that in the UserDefinedProperties table, my imported products have a null value for the ExtendedInformationLinks [65832] variable. Manually created ones have a value of 533 [i.e. Standard Extended Information Links in the DesignObjects table]. Patching it to this value fixes the problem - links appear, files are generated and uploaded...

What I don't know is a) if I've done anything to cause this b) how to ensure that the values are set correctly in Actinic. I feel a query coming on - "UPDATE UserDefinedProperties SET sValue = 533 WHERE nVariableID = 65832"...

Brian

[giles.thurston]

Hmmm, well when I spoke to support they seemed to think that it was the hierarchical file that I generated that was causing the problem. However it imports OK, doesn't report any errors and according to the application sets the fields correctly.

Interestingly when I sent them a copy of the file they said they couldn't import it and got immediate errors. This is funny as I have imported the file tens of times (as has my client) and we don't get any errors. That said I am still on v8.02 and they're probably running v8.03 or later - another reason I am holding off running the upgrade.

Shame my solution doesn't help, but that's interesting what you have found in the database, sounds like a quick work around for my problem. I'm off to have a root around and see what I can find

[giles.thurston]

I feel a query coming on - "UPDATE UserDefinedProperties SET sValue = 533 WHERE nVariableID = 65832"...

Unfortunately that doesn't appear to make any difference to my database

How did you work out that 65832 was the Extended Information field?

[brian.rippon]

This is from a brief analysis - may be wrong...

The UserDefined Properties table contains sets of variables (in nVariableID) for each product reference (in sContentID). In my case I have about 18 rows (i.e. variables) for each product - including some user-defined. The nVariableID points to nID in the Variable table, in which sName contains a name. In my case, the row nID=65832 contains sName=ExtendedInformationLinks. YMMV.

I found this by manually creating an 'identical' product and comparing the values in the UserDefinedProperties table for the good and bad product.

Brian

[giles.thurston]

The nVariableID points to nID in the Variable table, in which sName contains a name.

Cheers Brian. I had a look at the database for a table containing a lookup list for what nVariableID actually was. I ran my eyes down the table names and couldn't see anything relevant - obviously my brain didn't absorb the table named VARIABLE!!!!!!!!!

Doh!

Note to self, don't get up at 5am to work on stuff as your brain will be a mess!

[aalabels]

extended info page not visible yet

Hi every1:

I still can't see "More info" text or button that would let user go on detailed page(s). what does it mean by setting extend infor page layout to fixed?

[giles.thurston]

Its as Firefoo described at the start of the post

2) go to the design tab
3) Above the design tree, there is a "show single layout selectors" button, click that
4) Navigate to INNERLAYOUT->Section Page->ProductList->Product List->Standard Layout->ExtendedInformationLinks
5) Open up the properties for extended information links

If you open the properties of the item by selecting Edit Appearance, you will find a "Use Fixed Layout" field that you can use.