Error.err File

[Darren B]

Thanks Nadeem

Not doing bad 4 weeks now, i am in the process of uploading the snapshot.

May i make a suggestion - do not ask for emailed snapshots! just give ftp details to start with, this is the 3rd snapsot to date

Darren

[dave_finlayson]

Don't know how this issue is getting along but heres my experience.

Was getting the same errors as stated in post one so reverted layouts as per Chris post 25. Uploaded and sure enough they went away. Went about redoing the changes I have made and uploading after each one. All fine until I comment out anything I don't want, for instance 'Also Bought Items In Shopping Cart'. As soon as I comment this out and upload, I get the 'Mallformed XML cart template (missing AlsoBoughtLine)' error. The same happens if I comment out 'Related Products In Shopping Cart'.

So, can we assume these are benign errors caused by this?

The mystery continues...........

[Darren B]

I am glad to see someone is doing some work on the problem, even though it should not really be down to you or me. I have taken this to be benign as my site still functions correctly.

I think i am about to start week 6 now, still no communication from anyone in support. Perhaps Chris or Nadem might like to go and poke someone again it seems to be the only time someone responds.

I actualy spoke with Ben about communication and i have to be honest this is the major thing that lets Actinic down, Ben agreed with what i had said yet things have not changed so i take it it was more about agreeing rather than believing. An email to say we are working on it or we are still trying to indentify the problem would be good.

Darren

[dave_finlayson]

Darren,

On the assumption it is benign, it's going to be a right pain in the preverbial watching for 'real' errors in the error.err file if it spews out these errors everytime someone enters the basket on a live site.

Hopefully we will hear about a fix soon!

[Darren B]

I have to agree, i review the file every day and then delete it if i find the same error. I have yet to see a "real" error.

Cheers
Darren

[Darren B]

Chris / Nadeem

Not sure what i have done to offend your technical support but is anyone ever going to let me know what is going on? I never thought i would be "waiting until christmas"

Darren

[Nadeem]

Hi Darren

Checking this for you, please bear with me while I find out what going on from Support.

Kind Regards

[Nadeem]

Hi Darren,

Okay found out some information, it is a bug within the software, which is still under investigation currently with the development team. There is no effect to the shop, just in the error log.

Kind Regards

[Darren B]

Thanks for the reply Nadeem

Perhaps when your next in a meeting you could raise the issue about communication.

I raised this with Ben but he obviously thought i was just winging, maybe i was, but the fact is i never get a response unless i post it here. I should not have to keep ringing support for answers i have a problem, i did everything asked yet it seems beyond actinic to let you know what is happening or do you guys not get to use the phone.

You may also note that my subscription is due and at present this is under review as i am seriously begining to wonder why i pay for it. Apart from the upgrades what benifit have i had for a problem that has been going on since 28th October.

I appreciate the work you and Chris do on this forum and wonder how me and others would get on if you two were not around to enquire on our behalf.

Cheers
Darren

[cdicken]

Hi Darren

As you know, it’s been an incredibly busy period over the last 3 months, with a short-staffed team and a high level of calls This isn't an excuse, but it is the reason behind some of the lack of proactive communication.

We have doubled the size of the support team over the last few weeks, and once the team are all trained up and firing on all cylinders, the situation should improve.

Have a good Christmas.

[Darren B]

Chris

I do understand that with the loss of staff at a crucial time put untold pressure on some people but and email to say "it looks like a bug" or "we have not identified what is causing it". is all that is needed

Anything like this then lets me and others know that it has been or is being looked at, i stated more than once that it does not worry me as i believed this was a bug anyway, but not to respond at all is actually (IMHO) even worse than the problem itself.

Thanks
Darren

[Darren B]

Sorry for got to add

Merry Christmas and a Happy New Year to You All (this is not sarcastic before anyone reads it that way)

Darren

[pinbrook]

I think this is the nature of teccies worldwide.

They work on something and sort it all out in their own heads - then either resolve it or put it to one side for whilst waiting for something else to happen before they can readdress and resolve , it simply doesn't occur to them that other people might like to know whats happening, after all they are dealing with it and they know. You the have to put another person in the mix to liase between teccie and real world.

[wjcampbe]

Have to agree with Jo there. More than once I have received a report of an unexpected response from a programme, and gone straight into writing the code to handle that response - forgetting to tell the client that I have identified the problem and commenced work on the solution.

[dave_finlayson]

Did anyone ever hear about a fix for this?